FBS - Learning Experience Designer

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

The Learning Experience Designer is responsible for designing, developing, and measuring learning and performance solutions that build capabilities, improve learner outcomes, and drive meaningful business results across University of Farmers.

This role owns learning solutions end to end — from needs analysis and consultation through design, development, launch, and evaluation. You will partner closely with business leaders, line-of-business representatives, trainers, and subject matter experts to understand business challenges and translate them into effective learning experiences.

Solutions may include instructor-led training, virtual learning, e-learning, video, interactive digital experiences, job aids, performance support, coaching materials, and content delivered through learning platforms and technologies.

The ideal candidate combines strong instructional design expertise with consulting skills, creativity, visual and digital design capabilities, and a strong understanding of how learning can influence business performance.

What You’ll Do

• Conduct learning and performance needs analyses for new and existing programs, identifying capability gaps and opportunities for improvement
• Design and develop end-to-end learning solutions aligned with business objectives and learner needs
• Develop training curricula, certificate programs, instructor-led materials, virtual learning, e-learning, job aids, coaching resources, and performance support tools
• Apply adult learning principles, instructional design methodologies, and innovative learning techniques to create engaging and effective learning experiences
• Create storyboards, learning journeys, course materials, interactive experiences, and digital learning content
• Use tools such as Articulate 360, Rise, Storyline, Adobe Creative Cloud, video editing platforms, and AI-powered video tools to develop learning experiences
• Recommend the most appropriate learning format, technology, and delivery approach based on the audience, business need, and desired outcome
• Research emerging learning technologies, instructional design practices, and industry trends to continuously improve learning solutions
• Partner with business leaders, school leads, subject matter experts, trainers, and other stakeholders to understand business challenges and design effective solutions
• Lead consultations and business meetings to identify learning opportunities and recommend solutions that support business objectives
• Analyze learner outcomes and business results to identify opportunities for improvement and recommend modifications to learning solutions
• Support trainers and facilitators with learning materials, measurement approaches, facilitation resources, and evaluation activities
• Evaluate the effectiveness of complex learning solutions and use findings to improve future programs
• Establish measurement approaches to track learner success, learning effectiveness, and business results generated by learning initiatives
• Collaborate with learning, performance, technology, and business teams to ensure solutions are scalable, sustainable, and aligned with organizational priorities
• Develop recommendations based on data, learner feedback, business performance, and evaluation findings
• Stay current with trends in instructional design, learning technology, adult learning, digital learning, and emerging AI capabilities
• Contribute to continuous improvement of learning design standards, processes, tools, and best practices