Amazon Operations Manager - This is Unicorn

The main purpose of the Amazon Operations Manager is to support the management and day-to-day operations of Amazon Seller Central and Vendor Central accounts for This is Unicorn's clients. This includes managing inventory, coordinating shipments, setting up promotions, supporting product launches, uploading content, preparing reports, and resolving operational challenges to help clients improve their performance and grow their businesses on Amazon.

As an Amazon Operations Manager, you will work across multiple client brands and Amazon marketplaces, primarily in the UK, EU, and US, as well as Canada, Mexico, Australia, and Japan. Your responsibilities will involve analyzing sales and inventory data, identifying operational issues and growth opportunities, making recommendations based on your findings, and executing tasks that support each client's goals. You will need to understand how different aspects of Amazon operations affect a brand's performance, from inventory availability and product listings to promotions and new product launches.

A significant part of this role involves problem-solving. Amazon is a constantly evolving platform, and you will regularly encounter situations that require you to investigate unfamiliar issues, evaluate available information, and find practical solutions. You will work closely with the wider This is Unicorn team, receive training on the agency's processes and ways of working, and participate in regular training and feedback sessions to continuously develop your expertise.

About the Role:

Mission statement:

The primary mission of our Amazon Operations Manager is to ensure that the operational activities of our clients' Amazon Seller Central and Vendor Central accounts are managed accurately and effectively, while supporting their business growth through data-driven decisions, consistent execution, and proactive problem-solving.

As our Amazon Operations Manager, this will include monitoring and managing inventory, identifying replenishment priorities, supporting product launches and promotional activities, analyzing sales and operational performance, and providing recommendations that help clients make informed decisions. You will be expected to approach challenges logically, take initiative in finding solutions, improve existing processes, and maintain a high standard of accuracy across your work.

General Responsibilities:

• Managing and supporting the day-to-day operations of assigned clients' Amazon Seller Central and Vendor Central accounts across different marketplaces
• Setting up, monitoring, and managing inventory to support product availability and meet client requirements
• Analyzing inventory levels, historical sales, and product performance to identify products that require replenishment or are at risk of running out of stock
• Identifying products with excess inventory and recommending appropriate actions based on sales performance and available stock
• Setting up and coordinating shipments to Amazon warehouses, ensuring that inventory-related activities are executed accurately
• Supporting new product launches by completing the necessary operational setup 
• Uploading and updating product content within Amazon Seller Central and Vendor Central
• Monitoring product and listing performance, investigating potential issues, and identifying opportunities for improvement
• Interacting with Amazon Support to investigate operational issues, resolve problems, and follow up on outstanding matters
• Creating and maintaining reports that provide insights into sales performance, inventory levels, and other relevant business metrics
• Analyzing product performance across different product lines, variations, and categories to identify potential growth opportunities
• Supporting strategic decisions by identifying which products or product lines should be prioritized based on sales performance, available inventory, and other relevant data
• Identifying products or activities that may need to be deprioritized and explaining the reasoning behind those recommendations
• Recognizing limitations in available data and identifying additional information needed to make more accurate operational and business decisions
• Preparing clear, structured explanations of findings, recommendations, and proposed next steps for clients and internal team members
• Identifying operational problems, investigating their causes, and developing practical solutions to resolve them
• Taking initiative to research and resolve unfamiliar Amazon-related challenges, with support from the wider team when required
• Ensuring that assigned operational tasks and recommended actions are implemented effectively and in line with client objectives
• Participating in regular training, feedback, and professional development sessions to strengthen Amazon platform knowledge and operational capabilities
• Continuously developing knowledge of Amazon Seller Central, Vendor Central, and related tools to improve the quality and effectiveness of work
• Contributing to the overall success of assigned clients by improving operational execution, identifying opportunities, and supporting business growth

Position Specs:

• Fully remote position
• Ready to start as soon as possible
• Start on a probationary period at an hourly rate.
• Opportunity to transition into a full-time position within the Amazon Operations team with fixed-rate monthly salary following a successful probation period
• Receive contractor status after signing our non-disclosure agreement 
• Committing to a 30-day notice period after the probationary period
• Regular training, feedback sessions, and professional development opportunities