HR Director - People Operations & Performance | REMOTE - LATAM

We are looking for a hands-on HR Director to lead our international People Operations function and build a transparent, performance-driven HR system.

The HR Director will be responsible for the complete employee lifecycle after hiring: contracts, HR policies, performance management, compensation coordination, employee relations, professional growth, retention, disciplinary matters and offboarding.

This is a senior leadership role reporting directly to the CEO.

Work format

This is a hybrid / remote position.

The successful candidate may work:

• from our office in Panama;
• in a hybrid format;
• or fully remotely from another Latin American country.

Regardless of location, full daily availability during Panama business hours (9am to 6pm) is mandatory.

Occasional business travel may be required.

Key responsibilities

• Lead the international People Operations and HR governance function.
• Develop HR strategy and support organizational design.
• Manage employee and contractor agreements, renewals and HR documentation.
• Coordinate recruitment in LATAM and EUROPE.
• Improve retention, trainings and onboarding.
• Maintain employee files, contract trackers and probation records.
• Develop and enforce HR policies and internal procedures.
• Manage performance reviews, KPIs and performance improvement plans.
• Handle employee relations, complaints, conflicts and disciplinary matters.
• Coordinate compensation, bonuses, benefits and payroll information.
• Build promotion, career-development and succession processes.
• Improve employee engagement and retention.
• Manage terminations, exit interviews and offboarding.
• Lead and develop the HR Generalist and future People Operations team.
• Maintain HR dashboards and provide regular reports to the CEO.
• Cooperate with the Global Talent Acquisition Director on workforce planning, hiring quality and probation success.

Scope clarification

The HR Director owns:

• People Operations;
• contracts and HR documentation;
• performance management;
• compensation and benefits;
• employee relations;
• policies and compliance;
• employee development;
• retention and offboarding.

Daily sourcing, candidate acquisition and management of Recruiters are owned by the separate Global Talent Acquisition Director while that function is active.

The HR Director remains responsible for business continuity and may temporarily assume recruitment governance if the Global Talent Acquisition position becomes vacant.