TikTok Shop & Marketplace Operations Specialist

Job Title: TikTok Shop and Marketplace Operations Specialist (VA)
Location: Remote ( Latin America )
Schedule: Monday - Friday. 9AM - 5PM EST
Salary Range:$1,400–$2,000 USD per month, with flexibility to offer a higher rate for exceptional candidates with extensive TikTok Shop Seller Center experience.

HireLago connects top remote talent with fast-growing US companies. We are hiring on behalf of a fast-growing US athletic apparel and footwear reseller that carries Nike, Adidas and other major athletic brands.

Amazon US is the company's largest channel, and TikTok Shop is its fastest-growing one. The team sells on TikTok Shop, fulfills through Amazon Multi-Channel Fulfillment and Fulfilled by TikTok, and runs an active affiliate and creator sample program. It also sells on Shein, dropships for a retail partner through Shopify, and plans to launch its own Shopify storefront.

The Role

This is a newly created, hands-on operations role focused on TikTok Shop, with the rest of your time on Shein, Shopify dropship orders and the upcoming Shopify storefront. You will own the recurring daily work so the channel runs cleanly, starting with three areas you already know well: account health and appeals, returns and refunds, and listing creation and maintenance.

The role is intentionally broad. We are hiring for strong TikTok Shop Seller Center fundamentals and sound judgment, and you will be trained on more of the business over time.

Reporting Structure

• Reports to the TikTok Shop and Multichannel Lead
• Partners closely with the Marketing Manager, TikTok Shop and Affiliates, on samples, creator issues and promotions
• CEO involvement for strategic decisions only

What You'll Do

Account health and appeals

• Monitor TikTok Shop account health daily: performance metrics, policy violations, listing takedowns, product and IP flags.
• Draft, file and follow up on appeals with the right evidence (invoices, brand authorization, product proof) so they are approved the first time.
• Prepare brand authorization and product qualification applications, and keep records organized.
• Keep a log of every violation, appeal, outcome and root cause, and escalate anything that threatens shop standing right away.

Returns, refunds and customer issues

• Own the return and refund queue in Seller Center within TikTok's timelines, including refund-only and partial refunds.
• Act on items graded by the returns processor: accept, reject, appeal or dispute returns that don't match what was sold.
• Track return reasons, rates and refund amounts by product, and flag listings with abnormal returns.
• Answer customer messages on orders, returns and shipping on time, and coordinate with fulfillment (Amazon MCF and Fulfilled by TikTok).

Listings and catalog

• Create apparel and footwear listings: titles, descriptions, color and size variants, images, size charts, attributes, pricing and shipping templates.
• Fix suppressed or deactivated listings and keep attributes, images, copy and shipping templates accurate.
• Keep TikTok Shop listings mapped to the Amazon catalog through a UPC-based product map.

Other marketplaces (smaller share of the role)

• Create and maintain listings on Shein and the upcoming Shopify storefront.
• Process dropship orders through Shopify and keep status and tracking current.
• Handle returns, customer messages, account health and appeals on Shein and Shopify.

Growth areas (trained over time)

• Inventory sync across TikTok Shop, the listing tool and Amazon FBA so nothing oversells.
• Written SOPs with Loom walkthroughs for the processes you own.
• Promotions and campaign setup, affiliate sample requests, and Shopify storefront setup.

Reporting

• Send a short weekly operations summary: account health, open appeals, returns and refunds, orders, listings, open issues and next week's priorities.
• Keep the trackers behind it current (violation log, returns log, listing backlog).