Client Success Manager - Logistics

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.

About the company

Our client is a fast-growing provider in the logistics and supply chain management sector, dedicated to connecting global commerce through innovative and efficient distribution solutions. As a family-owned organization, the team prioritizes building long-term, trust-based relationships by offering 24/7 services, including same-day shipping and comprehensive freight management. They serve a diverse range of industries, focusing on optimizing distribution networks and providing cutting-edge technology to enhance transparency and reliability throughout the shipment lifecycle.

The team is driven by a mission to foster seamless trade through constant communication and a relentless pursuit of excellence. They offer a collaborative work environment where integrity and customer satisfaction are at the forefront of every operation. By integrating sustainable practices with agile logistics strategies, the company empowers businesses to navigate complex supply chains with confidence. This is an excellent opportunity to join a dedicated team focused on delivering high-impact results and scalable growth within the global trade landscape.

Job Summary

We are looking for a proactive, bilingual professional to join a fast-paced logistics team as an Account Manager / Client Success Manager. This is a unique, high-growth opportunity designed for individuals who want to move beyond basic tracking and tracing into a full-cycle commercial role. You will start by mastering the operational foundations of freight brokerage and rapidly transition into managing key accounts, quoting freight, and negotiating with carriers. If you are a natural problem-solver who thrives on ownership and clear communication, this role offers a direct path to professional advancement and significant commission-based earning potential.

Key Responsibilities

• Operations & Execution (Phase 1): Vet carriers, track and trace active shipments, maintain shipment visibility, and manage proactive communication with drivers regarding pickup and delivery status.
• Problem Resolution: Identify potential service failures before they impact the client, managing shipment exceptions like late pickups or carrier fall-offs.
• Commercial Development (Phase 2): Learn to research market rates using industry tools, source qualified carriers, and negotiate rates to balance service quality with profitability.
• Account Management (Phase 3): Take full ownership of assigned customer accounts, managing the entire lifecycle from initial quote request to successful delivery and retention.
• Relationship Building: Develop long-term trust with existing clients by providing rapid responses, accurate pricing, and consistent service reliability.
• Data Integrity: Maintain precise records within the Transportation Management System (TMS) and provide professional shipment updates via email and phone.