Application Support Developer - Mid-Level (Ruby on Rails)

The client is a construction technology company building software that helps field and office teams work more effectively. The platform supports practical, day-to-day workflows including takt planning, checklists, access management, and mobile app usage, helping project teams stay aligned and keep work moving.

This role sits close to the real-world use of the product, supporting the people who rely on it on active project sites and in the office. As an Application Support Developer, you will help users get value from the platform while contributing to a reliable support experience for critical operational workflows.

Responsibilities

• Provide first-line application support to field and office users for access, takt plans, checklists, and mobile app usage.
• Onboard and train new users and trades across project sites, primarily remotely.
• Reproduce issues, inspect logs, and resolve critical production bugs during US hours in accordance with the company's review and release process.
• Own support cases from initial contact through closure, communicate clearly with users, document outcomes, and escalate promptly when needed.
• Work within a role scope focused on application support and production issue resolution rather than feature development, product changes, or project and site setup.