Analytics and Decision Support Manager

Analytics and Decision Support Manager 

Data Science Reporting and Business Decision Support 

• Reports to: Chief Data and Analytics Officer 
• Department: IDEA — Intelligence, Data, Engineering & Analytics 
• Team structure: Two Team Leads and four Analysts across Data Science and Business Data Support 

Position Summary 

• The Analytics and Decision Support Manager is the senior hands-on leader for enterprise analytics, data science, reporting, and business decision support. Reporting to the CDAO, this role manages through two Team Leads, each responsible for two Analysts. Data Science owns analytical methods, predictive model development, experimentation, and model-performance evidence; Business Data Support owns reporting, self-service analytics, recurring and ad hoc business analysis, and practical support to business users.
• The Manager sets the analytical agenda, ensures that metrics and methods are trustworthy, and turns ambiguous business questions into evidence, recommendations, and reusable decision tools.
• The role must be equally comfortable challenging a model, reviewing a KPI definition, advising an executive, and personally conducting high-priority analysis. 

Core Responsibilities 

Lead Analytics Teams 

• Manage, coach, and develop two Team Leads and four Analysts, with clear roles, quality standards, feedback, and accountability. 

• Prioritize demand based on business impact, urgency, data readiness, and capacity, with clear ownership and stakeholder communication. 

• Own the enterprise analytical agenda and resource plan; hire, assess performance, develop Team Leads, and build succession coverage for critical analytical capabilities. Maintain regular hands-on involvement in priority delivery. 

Deliver Data Science and Decision Support 

• Translate business questions into statistical analyses, predictive models, experiments, dashboards, forecasts, scenario models, and recommendations that support specific decisions. 

• Ensure deliverables are timely, understandable, and actionable and clearly explain assumptions, limitations, and material changes in results. Supply model evaluation and reproducible performance evidence for BLV and other intelligence products; Intelligence Products owns product requirements, acceptance criteria, deployment into use, and outcomes. 

• Advise senior leaders on findings, uncertainty, and trade-offs; challenge business assumptions and analytical methods, and build reusable models and decision tools. 

Govern Metrics and Quality 

• Establish consistent metric definitions, technical evaluation, documentation, and review practices for reports, models, and analytical outputs. Business owners approve business meaning and retain ownership of policy, decisions, financial assumptions, forecasts, certifications, and recurring business execution. 

• Partner with data engineering and business teams to improve data quality, automate recurring work, expand appropriate self-service, and retire redundant reporting. Provide technical evidence to support any required independent validation and business approval; model development does not constitute independent validation. 

• Improve the analytics operating model by reviewing demand, decision usefulness, and recurring quality issues; agree improvements with business owners and track adoption. 

Role Expectations 

• This is a senior manager role with substantial individual contribution. The Manager is expected to personally conduct important analyses, develop or review models, interrogate data, define metrics, and write decision recommendations for senior leaders.
• The Manager must also build a scalable operating model for analytics by hiring, coaching, delegating, setting quality standards, managing demand, and developing Team Leads. Team Leads are expected to contribute substantively to delivery as well as supervise their teams. Analyst is the corporate grade for staff performing data science and business data support work.