Head of Sales and Customer Success

Headquarters: France
URL: http://www.joinsecret.com

The mission

Build and lead Secret's B2B business unit: sales and customer success. Create a repeatable revenue engine by selling it yourself first, then build the team that scales it.

What you'll own

Go-to-market - Pck the B2B segments with the highest revenue potential and drive execution.

Sales - Discovery, demo, proposal, negotiation, close. You carry the number personally from day one.

Activation & retention - Signature is the starting line. You lead Customer Success to grow partner activation and keep churn down.

Team. Once repeatability is proven, define the org, hire and coach your first team members. Sales is currently lead by the founders with the support of 1 BDR.

Success looks like

• B2B revenue growth, including affiliation revenue
• Low churn on B2B partners
• High partner activation rate

Who we're looking for

• Player-coach - You want to sell personally now and build a team as you go
• Hustler with structure - You create opportunities from zero, move fast, follow through and turn what works into a repeatable process.
• B2B closer - Strong discovery, value selling, negotiation and multi-stakeholder deals.
• Partnership mindset - You know that signing isn't enough, activation and downstream usage create more value.
• Data-driven mindset - CRM hygiene, pipeline reviews, experiments and honest forecasts.
• Leader - You can recruit, coach and set standards when the business is ready to scale.
• Fluent English - You sell internationally, in writing and on calls.
• Remote-native. Autonomous, proactive, clear in async communication. and flexible enough to run a week spanning prospects US, European and more far-flung prospects.

Bonus points: experience managing a CS team, non english langauge you can sell in, SaaS, tech or no-code background.

This is probably not for you if

• You manage sellers but no longer enjoy selling
• You've only ever prospected, never closed
• You need a strong brand, and lots of support functions to perform
• You bring frameworks but little evidence of execution
• You chase logos and lose interest after signature
• You can't quantify your personal contribution
• You need a fully defined product, ICP and playbook before you act

Why Secret

• Profitable and bootstrapped - Real growth, no investor clock.
• Work where you want - We're full remote, and have been from the start.
• Genuinely international - The team is spread across Brazil and France.
• Rare scope - You're not inheriting a machine, you're building the B2B business unit and leading it.

Hiring process

1. Call with founder
2. Call with CMO
3. Practical case study (half-day)
4. Reference checks
5. Offer

Interested? Tell us why you’re a great fit.

 

To apply: https://weworkremotely.com/remote-jobs/secret-head-of-sales-and-customer-success