Technical Architect

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team, you will work hands-on with our customers and partners to solve mission-critical business challenges using MuleSoft's Anypoint Platform. You will provide technical guidance on MuleSoft implementation projects, evaluate the customer's technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns. As a subject-matter expert, you will build the next generation of Agentic Architecture, design Mule applications that serve as actionable tools for autonomous AI networks and implement secure multi-agent ecosystems across cloud and hybrid environments.

You will do:

• Own the end-to-end integration architecture for the engagement: System / Process / Experience layering, canonical model, security baseline, NFRs, deployment topology.
• Drive saga / compensation patterns, eventing strategy, idempotency, observability and error envelope across all APIs in scope.
• Design API-led topologies that serve as execution tools for autonomous AI ecosystems (e.g., Salesforce Agentforce or custom orchestrators).
• Establish agentic architectural patterns for high-performance data grounding, and secure data synchronization for real-time AI decision-making.
• Lead requirements-gathering and design workshops with the customer's technical and business stakeholders. Produce architectural blueprint documents.
• Coordinate with the customer's Enterprise Architecture, Security, DevOps and SRE functions; secure design sign-off.
• Review and guide consultant-produced code and design artifacts on the engagement; enforce MuleSoft and customer standards.
• Own technical risk on the engagement: identify, escalate to the Engagement Manager, drive mitigations.
• Support the Engagement Manager on scope, change requests, and effort re-estimation when scope shifts.
• Lead performance, HA / DR, and pre-production hardening cycles.

We are looking for:

• 5+ years architecting integration solutions, of which at least 3 years specifically on MuleSoft Anypoint Platform (Mule 4).
• Active MuleSoft Certified Integration Architect - Level 1 (MCIA). MCPA Level 1 strongly preferred.
• Proven experience leading at least 2 end-to-end MuleSoft implementations from design through go-live.
• Hands-on experience designing deployment topologies (cloud, RTF), hybrid deployments, and CI/CD pipelines into Anypoint.
• Demonstrable experience with HA, fault tolerance, performance testing and tuning at enterprise scale.
• Confident running technical workshops with C-level and Enterprise Architect audiences.
• Self-sufficient on engagement governance.

Nice to have:

• Deep experience with at least one additional integration / API-management platform (Apigee, IBM, Boomi, TIBCO, Oracle Fusion, Kong) for portfolio context.
• Conceptual or hands-on experience architectural design involving MuleSoft Einstein AI Connector, MuleSoft AI Chain (MAC), MuleSoft Agent Fabric or integrating LLM APIs (OpenAI, Anthropic, Bedrock).
• Industry-vertical exposure (telco, financial services, healthcare, public sector, retail) and familiarity with vertical reference models where applicable.
• Event-driven and streaming architectures (Anypoint MQ, Kafka, Solace).
• MuleSoft Certified Developer Level 1 or 2
• Experience standing up Anypoint Platform organizations from scratch (Private Spaces, RBAC, IdP federation).
• TOGAF or equivalent EA framework familiarity.
• Familiarity with Salesforce Agentforce configurations and driving external actions via MuleSoft event streams.
• Hands-on experience building generative integration applications with MuleSoft Vibes or Anypoint Code Builder's natural language capabilities.

Business sense:

• Ability to translate complex technical architectures and MuleSoft topics into clear, high-level business value.
• Results-oriented with a strong collaborative mindset, high self-motivation, and a track record of proactive networking.
• Working English (spoken, written); additional regional languages where the engagement requires.
• Readiness to travel (10-25%) regionally or internationally as required by the engagement
• Experience working in international, cross-functional teams and multicultural environments is a plus.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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