Business Process Expert - Process Solutions & Design

The opportunity

Hitachi Energy is seeking a Business Process Expert - Digital Sales Integration to join the Digital Transformation Organization (DTO) within the Business Unit Transformers. In this role, you will drive the digitalization and integration of end-to-end business processes across the full value chain, ensuring seamless operational execution.

You will analyze, design, and optimize business processes, connecting customer-facing activities with core operational and manufacturing functions. By establishing global standards and driving consistent use of enterprise systems, you will support process harmonization, improve efficiency, and contribute to a scalable, data-driven organization.

Working closely with cross-functional stakeholders, you will enable continuous improvement and support the company's ongoing transformation toward a globally aligned operating model.

How you will make an impact

• Leverage deep understanding of end-to-end business processes to ensure seamless integration and alignment across digital platforms and core enterprise systems.
• Collaborate with business stakeholders to understand sales processes and translate them into scalable system solutions.
• Harmonize sales-related master data (customers, pricing, materials) across systems and regions.
• Monitor and resolve integration issues, ensuring data consistency and minimal disruption.
• Optimize Quote-to-Cash (Q2C) and operational processes across the full value chain.
• Drive process harmonization and standardization across regions, HUBs, and factories.
• Identify bottlenecks, deviations, and root causes, ensuring continuous improvement.
• Translate business needs into structured process and system requirements.
• Ensure alignment between business processes and digital solutions, enabling consistent data flow.
• Support global programs by promoting standard adoption and scalable solutions.
• Develop clear process documentation and best practices to support global adoption.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• Degree in Information Technology, Business Administration, Engineering, or a related field.
• Experience in SAP Sales and Distribution (SD) and digital sales integration.
• Strong understanding of end-to-end business processes, including Quote-to-Cash and operational value chains.
• Proven experience in process mapping (as-is / to-be), process modeling, and standardization initiatives.
• Experience working with integrated system landscapes supporting business processes.
• Exposure to Salesforce or similar CRM systems and/or e-commerce platforms is required.
• Knowledge of master data management and data harmonization principles.
• Ability to analyze complex system landscapes and design effective integration solutions.
• Strong communication and stakeholder management skills, with experience working in global environments.
• Knowledge of SAP modules such as MM (Materials Management) and PP (Production Planning) is considered an advantage.
• Experience in large-scale digital transformation or SAP implementation projects is an advantage.
• Willingness to travel internationally (approximately 20-25%) depending on business needs.

All our job openings are also open to people with disabilities (PwD). The company is open to making workplace accommodations. Apply and take part in our recruitment process to become part of our team!

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