Client Success Executive

Working at WGSN   Together, we create tomorrow    A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.   Role overview    The Client Success Executive works with the Account Management team to ensure that our clients understand and use our portfolio of products. Working in partnership with the AM team, the CSE role is to ensure that customers get tangible value from our service. Having a commercial approach in each engagement with our clients, the Client Success Executive should be able to identify upsell opportunities whilst focusing on volume retention at all times.   The team   The Client Success team is the lynchpin between our commercial and content teams. With a commercial mindset we partner with the Account Management team to bring our information to life, sharing the expertise that we have on our content.   We are incredibly passionate about our brand and how impactful it can be to help our clients, meaning we always go the extra mile. As a result, we are an ultra high-achieving team, continually pushing the boundaries of what is expected in our role, which has led us to achieve outstanding results over the last few years - and a few company accolades along the way.

More about WGSN   WGSN is the global authority on consumer trend forecasting.   We help brands around the world create the right products at the right time for tomorrow’s consumer.   Our values    We Are Everywhere The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere. We Are Future Focused We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow. We Are Rigorous We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.   Our culture    An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.   Inclusive workforce    We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.     Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.     We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here.    We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.    If we inspire you, why not join and inspire us?