Vendor Project Manager

About Welocalize 

Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com 

The Vendor Project Manager provides leadership to Welocalize employees (for example localization QA testers/reviewers) working onsite on client premises to ensure that projects are executed successfully and in a timely manner.   The VPM serves as a liaison between Welocalize and the client to most effectively meet the client’s needs and goals, and to report any updates or issues/concerns that arise onsite to the account management, recruiting and HR teams, as relevant.   Job Responsibilities:   ·  Work with the client, other project managers/producers and onsite teams to coordinate testing efforts, schedule resources for projects in multiple labs/locations, and keep testing schedules on track   ·  Meet with the client to discuss and clarify briefs, policies, requests, deadlines, resource planning and allocation   ·  Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups   ·  Receive new candidates from recruiters and make decisions to invite them for tryout or present them to the client   ·  Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility   ·  Manage the onsite components of on-boarding new testers/reviewers (for example, getting accounts/credentials set up, reviewing I9s, welcoming employees to the team)  ·  Provide technical and general linguistic training, coaching and guidance to improve the speed and quality of testers’/reviewers’ work and address any performance concerns ·  Compile and maintain training materials and operating guidelines   ·  Respond to testers’/reviewers’ scheduling requests and other needs or issues   ·  Gather information and feedback from testers/reviewers about performance, workload management, and any work-related issues   ·  Actively seek feedback from the client about the team's performance, identifying challenges and inefficiencies in workflow and systems and discussing areas of improvement   ·  Schedule team meetings as needed   ·  Promote team-building activities during and after work hours   ·  Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning   ·  Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training   ·  Make sure the onsite team knows who their management is, and whom to contact about what ·  Have an understanding of joint employment (co-employment) and how to mitigate risks ·  Report to Welocalize HR about any issues or concerns that arise onsite, referring employees who have HR questions to the right person  ·  Assist project managers and producers on various tasks   ·  Ensure the safety and well-being of Welocalize employees on client premises (for example during emergency situations)               Additional Job Details   · Natural leader who easily gains respect from and motivates team members   · Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting   · Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups   · People management experience   · Excellent command of written and spoken English   · High level of integrity and ability to handle information with discretion, discerning when confidentiality is important   · Genuine team player who puts team first   · High level of responsibility, ownership and accountability   · Conflict management and mediation skills   · Ability to stay calm under pressure and when facing conflicting demands from various stakeholders   · Ability to address groups of 10-100   · Ability to think strategically   · Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines   · Keen sense of judgment when prioritizing tasks and managing delivery of communications   · Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment   · Experience providing trainings to people individually and in groups, in technical and other skills   · Ability to present complex tasks in a simple and clear manner   · 2+ years experience in the QA, localization or globalization industry   · Bilingual   · In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office   · Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience