Customer Success Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Director based in the United States.

This is an exciting leadership opportunity for an experienced SaaS customer success professional passionate about building strong customer relationships and developing high-performing teams. You will lead Customer Success Managers and Customer Enablement Managers, ensuring customers achieve lasting value from innovative education technology solutions. Your work will directly influence customer retention, renewals, account expansion, and overall satisfaction. Combining strategic oversight with hands-on team leadership, you will strengthen customer engagement practices, improve operational processes, and use data to guide decisions. Working closely with Sales, Product, Engineering, and Marketing, you will help deliver a consistent and scalable customer experience. This fully remote role offers the opportunity to contribute to solutions that support educators, professional development, and improved student outcomes.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1