Customer Support Analyst

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support Analyst based in Brazil.

In this role, you will play a key part in delivering an outstanding customer experience throughout the entire user journey, helping clients maximize the value of a data-driven e-commerce analytics platform. You will provide personalized support through chat and email, resolving technical questions, troubleshooting issues, and guiding users toward effective solutions. Beyond day-to-day support, you will contribute to customer onboarding, training, and platform adoption to strengthen customer satisfaction and reduce churn. Working closely with Product and Development teams, you will identify recurring issues, report bugs, and share customer feedback to drive continuous product improvements. You will also help customers understand how to use analytics and insights strategically to improve their business performance. This is an opportunity to join an international technology environment focused on Big Data, Business Intelligence, and Artificial Intelligence.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1