Sr. Software Technical Support Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Software Technical Support Manager based in the United States.

We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program.
In this role, you will support program leadership across the full software development lifecycle, including planning, development, maintenance, and production operations.
You will identify technical requirements, dependencies, risks, and implementation readiness considerations to ensure successful software changes.
Working across multiple technical teams, you will help maintain system performance, resolve complex issues, and proactively mitigate operational risks.
You will also contribute to project planning, change management, capacity forecasting, and continuous process improvement.
This is an onsite, contract-to-hire opportunity in a highly integrated enterprise technology environment, supporting critical government systems.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1