Customer Support Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Lead based in the United States.

In this role, you will lead the development and execution of customer support operations within an innovative fintech and digital asset environment. You will serve as a primary point of contact for institutional clients and registered representatives, ensuring they receive responsive, reliable, and high-quality assistance. Your responsibilities will span customer onboarding, technical troubleshooting, issue resolution, and the continuous improvement of support processes. Working closely with Product, Engineering, and business teams, you will identify recurring challenges and turn customer feedback into meaningful product enhancements. You will also build scalable support infrastructure, develop self-service resources, and establish performance metrics to improve operational efficiency. This is an exciting opportunity to shape customer experience and contribute to the evolution of regulated financial services and blockchain-based technology.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1