Analista de Jornadas Digitais Sênior

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Digital Journeys Analyst (Analista de Jornadas Digitais Sênior) based in Brazil.

As a Senior Digital Journeys Analyst, you will play a key role in ensuring the stability, reliability, and continuous operation of digital customer journeys, particularly across WhatsApp channels. You will be responsible for monitoring digital solutions, managing incidents, investigating technical issues, and coordinating their resolution. Working closely with specialized technical teams and business stakeholders, you will help maintain seamless customer experiences and minimize operational disruptions. You will use data, monitoring tools, and performance indicators to identify recurring issues and recommend preventive improvements. The role combines technical troubleshooting, incident management, data analysis, and operational support in a collaborative technology environment. You will also contribute to improving support processes, documentation, and service quality. This is an opportunity to make a direct impact on the reliability and performance of digital customer experiences.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1