Staff Client Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Client Support Engineer based in the United States.

Join an innovative technology environment focused on advancing data security, privacy, compliance, and AI-driven data management.
As a Staff Client Support Engineer, you will serve as a senior technical escalation point for enterprise customers facing complex, high-impact production issues.
You will investigate challenging software problems, identify root causes, and deliver effective fixes, workarounds, and configuration guidance.
Working closely with customer stakeholders, Engineering, and Product Management, you will help resolve critical issues while advocating for customer needs.
Beyond individual case resolution, you will strengthen the technical capabilities of a 25-person Support organization through mentorship, documentation, and knowledge sharing.
You will also influence product improvements and broader system architecture, contributing to more reliable solutions and better customer outcomes.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1