Director of Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Support based in the United States.

The Director of Customer Support will lead and scale a global technical support organization serving customers in the manufacturing and industrial technology sectors. This strategic leadership role will oversee a team of 20+ support professionals across multiple management levels and time zones, ensuring exceptional service quality and operational efficiency. You will drive the development of specialized Tier 1 and Tier 2 support teams, improve resolution times, and strengthen the customer experience. A key focus will be integrating AI-powered tools and advanced diagnostics to increase team productivity and streamline support operations. Working closely with Product, Engineering, Customer Success, and Operations, you will turn customer insights into meaningful product and reliability improvements. This is an exciting opportunity to shape a growing support organization while directly contributing to manufacturing uptime and customer success.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1