Analista de Suporte Pleno

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Suporte Pleno based in Brazil.

We are looking for a Pleno Support Analyst to provide in-depth technical assistance to clients with medium-complexity needs, ensuring efficient issue resolution and a consistently positive customer experience. In this role, you will investigate technical demands, perform detailed troubleshooting, and deliver reliable solutions while respecting service-level agreements (SLAs), contractual requirements, and applicable regulations. You will act as a technical reference for the support team, helping colleagues develop their skills and promoting knowledge sharing. The position also involves identifying recurring issues, contributing to improvements in internal processes, and strengthening the quality of support materials and knowledge resources. This is an opportunity to work in a collaborative, technology-driven environment where continuous learning and operational excellence contribute to services with a meaningful impact across Brazil. The position is fully remote.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1