Customer Support / Technical Support Analyst

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Support / Technical Support Analyst based in the United States.

As a Customer Support / Technical Support Analyst, you will provide essential customer assistance for a federal health program, helping individuals navigate inquiries and resolve technical and administrative issues. You will handle inbound and outbound calls, emails, web chats, and back-office support activities, ensuring customers receive accurate and timely solutions. Your responsibilities will include investigating processing issues, monitoring data workflows, and resolving discrepancies affecting important program services. You will also maintain accurate case records while ensuring compliance with established service standards and processing guidelines. This fully remote opportunity is ideal for a customer-focused professional who combines strong communication skills with analytical thinking and attention to detail. The seasonal assignment runs from November 2026 through March 2027, with potential opportunities for extension or permanent employment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1