Claims Customer Service Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Claims Customer Service Manager based in the United States.

The Claims Customer Service Manager will lead and develop customer service operations within a global travel insurance and assistance environment. This hands-on leadership role combines team management, operational oversight, and continuous service improvement. You will ensure that travelers, policyholders, claimants, brokers, and insurance partners receive accurate, timely, and empathetic support across multiple communication channels. Working closely with claims, medical assistance, operations, and technology teams, you will strengthen service standards and streamline workflows. You will also use performance data and customer feedback to identify gaps, improve processes, and enhance the overall customer experience. The role offers the opportunity to shape a geographically distributed team and contribute directly to better support for travelers worldwide.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1