Team Manager, Technical Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Manager, Technical Support based in India.

The Team Manager, Technical Support will lead and develop a globally distributed team of technical support professionals, ensuring exceptional customer experiences and consistent operational performance. You will oversee daily support activities while dedicating significant attention to coaching, mentoring, and career development. Working within a fast-paced SaaS environment, you will help your team resolve complex customer issues, improve service quality, and achieve performance targets. The role combines people leadership with operational oversight, including queue management, KPI monitoring, and service-level performance. You will collaborate with global Support leaders and cross-functional partners to strengthen processes, support product releases, and improve customer outcomes. This is an opportunity to shape a high-performing, inclusive team within an innovative software environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1