Production Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Production Support Engineer based in India.

We are seeking a skilled Production Support Engineer to investigate, troubleshoot, and resolve technical issues affecting enterprise SaaS applications in a growing AI-powered technology environment. In this role, you will take ownership of escalated production issues, analyze logs and traces, reproduce bugs, identify root causes, and implement safe, low-risk code fixes. You will work closely with Technical Support, Engineering, Product, and on-call teams to ensure efficient incident management and reliable platform performance. The position combines hands-on software engineering, production debugging, technical problem-solving, and continuous improvement of support processes. You will also contribute to developing diagnostic tools, automating workflows, and strengthening technical documentation. This fully remote opportunity offers exposure to modern cloud infrastructure, real-time audio technologies, and AI-driven enterprise products, with participation in the on-call rotation after the initial 60 days.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1