Lead Product Manager, New Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Product Manager, New Customer Experience based in the United States.

The Lead Product Manager will own the end-to-end first service experience, guiding customers from their initial interaction with the brand through signup and their first service booking. This role offers the opportunity to rethink an established customer journey from first principles and build a more intuitive, AI-native experience across three consumer brands. Working closely with engineering, design, operations, marketing, and data teams, you will define the product vision and turn it into solutions that reach real customers. You will lead the redesign of the website, signup and booking flows, quotes, scheduling, and payment experience, while using customer insights and funnel analytics to guide decisions. A key challenge will be introducing meaningful improvements without disrupting the existing experience that drives most new customer acquisition. As a senior individual contributor, you will influence priorities across teams and help shape the future of how households discover and book home services.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1