Sr Service Delivery Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Service Delivery Manager based in India.

We are seeking an experienced Senior Service Delivery Manager to lead operational excellence, service reliability, and change management governance across a complex cloud operations environment. In this senior leadership role, you will oversee rotating teams supporting more than 100 clients, ensuring the reliable delivery of mission-critical services around the clock. You will serve as the accountable owner of the business unit's change management governance, leading Technical Review Board activities and overseeing change implementation, validation, and closure. Working closely with duty managers, technical teams, and tower leaders, you will drive incident resolution, operational performance, and continuous improvement. You will also play a critical role in maintaining service stability, managing escalations, and ensuring compliance with operational standards. This is an opportunity to influence large-scale service delivery operations while leading teams in a dynamic, client-focused cloud and healthcare technology environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1