Director of Service Delivery

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Service Delivery based in the United States (Remote).

The Director of Service Delivery will lead and scale a managed IT services organization, overseeing reactive support, escalated technical services, and service coordination teams. Reporting directly to the Chief Operating Officer, this role carries responsibility for service quality, operational performance, team development, and client satisfaction. The successful candidate will bring strong managed service provider (MSP) experience and a proven ability to manage complex service operations across multiple client environments. By optimizing technician capacity, ticket workflows, service levels, and operational processes, the Director will help improve efficiency while protecting profitability. The role also offers the opportunity to modernize service delivery through AI-powered tools and automation. This is a high-impact leadership position with significant influence over the organization's operational strategy and future growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1