SOC Service Delivery Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SOC Service Delivery Manager based in the United States.

As SOC Service Delivery Manager, you will lead the customer experience and operational performance for a portfolio of Managed Security Services accounts.
You will serve as a trusted advisor to customer stakeholders, connecting cybersecurity operations with business priorities, security objectives, and desired outcomes.
Working closely with Security Operations teams and cross-functional partners, you will ensure service commitments are met and customers realize measurable value from their security investments.
You will oversee service governance, customer health, adoption, incident communications, escalations, and continuous improvement initiatives.
During critical security incidents, you will coordinate technical teams and stakeholders, translating complex findings and operational risks into clear, actionable business communications.
You will also guide onboarding, strengthen service delivery processes, and identify opportunities to improve customer satisfaction, retention, and long-term partnerships.
This is a fully remote opportunity for a customer-focused technology professional who combines cybersecurity knowledge, operational discipline, and strong executive relationship skills.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1