Service Desk L3 - IT Operations Technical Lead

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Service Desk L3 – IT Operations Technical Lead based in Netherlands.

Take on a senior technical leadership role within an international IT Operations environment, serving as the final escalation point for complex and business-critical Service Desk issues across EMEA and APAC. You will drive operational excellence by improving support processes, strengthening technical standards, and enhancing the employee technology experience. From endpoint management and identity services to hardware lifecycle operations and onboarding, you will oversee critical aspects of the end-user IT environment. Working closely with Infrastructure, Security, Enterprise Applications, People, Procurement, and other teams, you will lead cross-functional initiatives and resolve operational challenges. This is a hands-on individual contributor position where you will influence through technical expertise, sound judgment, and collaboration rather than formal people management. You will have the opportunity to shape support maturity and contribute to technology operations in a fast-moving, international AI infrastructure environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1