Scaled Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scaled Customer Success Manager based in Canada.

Join a customer-focused team dedicated to helping businesses maximize the value of a SaaS platform through a digital-first customer success strategy. As a Scaled Customer Success Manager, you will develop personalized, data-driven engagement strategies that strengthen product adoption, improve customer outcomes, and reduce churn. You will manage a high-volume customer portfolio, using analytics and digital communication to anticipate needs and deliver value at scale. Working closely with Customer Success, Product, Education, Adoption Services, and Renewals teams, you will help shape a seamless customer journey. This remote-first opportunity combines relationship building, analytical thinking, and creative problem-solving in a collaborative international environment. Your work will directly contribute to customer satisfaction, retention, and long-term business growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1