Client Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Support Specialist based in India.

We are looking for a customer-focused Client Support Specialist to provide reliable technical assistance to business clients across North America.
In this remote role, you will manage support inquiries through email, chat, and phone, helping clients troubleshoot issues and get the most from their products.
You will take ownership of support tickets, ensuring timely resolutions and consistently meeting service-level expectations.
Working closely with Customer Success, Product, and Engineering teams, you will coordinate escalations and contribute to resolving more complex technical challenges.
You will also identify recurring issues, share customer feedback, and help improve internal processes and the overall client experience.
This position requires strong communication skills, technical problem-solving abilities, and the flexibility to work Eastern Standard Time hours.
You will play an important role in maintaining client satisfaction and supporting a seamless experience in a fast-paced technology environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1