Senior Operations Manager

StellarTech builds and publishes B2C mobile subscription apps in edtech, and our growth runs on performance marketing at scale. As the business grows, more and more of what matters happens between teams: Growth, Marketing, Monetization, Creative Production, Product, Analytics, Platform and Payments. That is exactly where this role sits.

We are looking for a Senior Operations Manager who can take a complex, unstructured business problem and carry it end-to-end: from framing the problem and finding the real root cause, through assessing business value and economics, to stakeholder alignment, execution and a result that holds. You will report directly to the Operations Lead and work across the company as a senior individual contributor.

This is a hands-on senior IC role with no direct reports at the start. It is not a coordination role and not a pure strategy role. It is for someone who wants to grow as a full Senior Business Operator by solving real business problems, with direct exposure to C-level and to the core Growth functions of the company.

Role responsibilities

• Own complex cross-functional initiatives end-to-end: structure the problem, plan the approach, align stakeholders, manage dependencies and risks, make decisions and drive execution through to a result.
• Break down problems and opportunities across Growth, Marketing and Monetization: identify root causes and bottlenecks, assess business value, economics and trade-offs, and recommend what should be changed, launched, scaled or stopped.
• Analyse and redesign processes, ownership and the way teams work together; introduce new operating mechanisms and ways of working.
• Lead individual launches and initiatives related to acquisition, creative production, funnels, monetization and Growth scaling.
• Build governance, repeatable processes, playbooks, decision-making rules and feedback loops between Growth, Marketing, Monetization and other functions.
• Work daily with senior stakeholders across Growth, Growth Tech, Creative Production, Product, Analytics, Platform, Payments and Finance, and move initiatives forward without formal authority.

Requirements

• 4-6+ years in Operations, Business Operations, Growth Operations, Strategy & Operations, Program Management or Transformation.
• Experience in a large, systemic company or a scale-up environment where you personally built or substantially improved scalable processes, operating models, governance or cross-functional systems.
• Practical experience with a Growth / Performance Marketing context: paid acquisition, marketing funnels, web2web and/or web2app models, Growth economics, and regular work with Growth, Performance Marketing, Creative Production, Product, Analytics and Monetization teams.
• A proven track record of running complex cross-functional initiatives end-to-end, with many stakeholders, dependencies and high operational complexity.
• Regular work with senior stakeholders and decision-making under high uncertainty and unclear ownership.
• Complex project and program management, problem structuring and root-cause analysis.
• Growth and performance marketing business acumen: paid acquisition, funnel economics, CAC/CPA, ROAS/ROI, LTV, payback, conversion rates and the main drivers of profitable growth; understanding of the chain paid acquisition -> creative -> funnel -> conversion -> monetization -> business outcome.
• Business and financial acumen: unit economics, P&L logic, revenue and cost drivers, contribution margin, ROI and payback, basic business case modelling; understanding of creative testing and scaling logic at business level.
• Process design and optimisation, risk and dependency management, stakeholder management, KPI and metrics design.
• Strong analytical and spreadsheet skills, and executive-level written communication.
• High ownership and autonomy, structured thinking and strong business judgment, ability to influence without authority, high tolerance for ambiguity, bias for action, direct and pragmatic communication, ability to push back constructively, and reliable follow-through.

Will be a plus

• Experience in a high-volume performance marketing or high-volume creative production and testing environment.
• Hands-on exposure to Creative Production operations.
• Experience with subscription monetization, pricing, upsells or retention initiatives.
• Experience in a multi-product or multi-business-unit environment.
• Experience with organisational transformations.
• Exposure to payments, subscriptions, refunds and chargebacks.
• Experience working with international distributed teams.
• Experience launching new products or business units.

What we offer

If this sounds like the kind of problem you want to own, we would be glad to talk. Send us your application and we will get back to you.

Originally posted on Himalayas