Software Support Specialist II Service & Governance

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

TheSoftware Support Specialist IIwill be responsible for the provision of advanced technical expertise to the platform teams and the business enabling continued operation and optimization of the concerned applications.

Role accountabilities:

• Act as a platform-agnostic technical advisor, providing guidance and recommendations that support business and technical objectives.
• Work closely with cross-functional teams to understand technical requirements and contribute to solutions that meet project goals and drive operational efficiency.
• Provide technical guidance and subject matter expertise to the business and platform teams.
• Help administration and maintenance of license servers, Appstore and 3rd line requests.
• Create and maintain specialty-specific KBAs plus monitor adherence and usage within support levels 1 and 2.
• Provide expertise in one or more specialist areas including platform-specific, IT architecture, automation, citizen development, SQL and AR/VR visualization.
• Undertake other additional tasks as assigned by the line manager.
• Support requirements across gathering, testing and deployment, and ongoing maintenance and support.
• Support application patches, upgrades and enhancements, version testing and management of Appstore software packages.
• Support that the application estate is secure, reliable, and performing optimally.
• Support resolution of escalations, feedback, and communications.
• Ensure technical specifications are in accordance with industry best practices andArcadis’ standards.
• Shared accountability for effective communication and stakeholder management.
• Contribute to continuous process improvement and the implementation of industry best practices in daily work.
• Support compliance with industry standards, regulations and security requirements.
• Actively contribute to knowledge and best practices sharing across other teams within the tower.

Qualifications & Experience:

• Good technical knowledge and understanding of software platforms, applications and technology portfolios, with the ability to support day to day operations and service delivery activities.
• Demonstrated ability to independently solve routine technical issues and complete assigned tasks in a logical, methodical and time efficient manner when provided with high level objectives or requirements.
• Experience supporting software applications, enterprise platforms or technology services within a structured operational or support environment.
• Strong interpersonal and communication skills, with the ability to work effectively both independently and as part of a global and geographically distributed team.
• Good understanding of automation, scripting and software development technologies, including experience or exposure to tools and languages such as Forge, APIs, C#, Python or similar technologies.
• Knowledge of software licensing methodologies and technologies, including experience or familiarity with solutions such as Sentinel, RLM, FlexLM, FlexNet, CodeMeter or equivalent licensing platforms.
• Experience working with technical documentation, knowledge articles and support procedures, ensuring accurate and consistent service delivery.
• Ability to collaborate effectively with technical specialists, vendors and business stakeholders to support issue resolution, service improvements and operational objectives.
• Strong attention to detail, with the ability to maintain accuracy and quality across support activities, system configurations and documentation.
• Experience supporting software deployments, upgrades, testing activities or application lifecycle management processes is desirable.
• Collaborative working style that promotes accountability, continuous improvement and customer service excellence, aligned with the Arcadis Leadership profile of being curious, driving success and igniting passion.
• Degree level education in Information Technology, Computer Science, Software Engineering or another relevant discipline, or equivalent practical experience.
• Relevant technical certifications in software platforms, automation technologies, programming languages or application support disciplines are desirable, together with experience supporting enterprise technology environments.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

Originally posted on Himalayas