Customer Success Manager

<div class="content-intro"><h3>About Webbing&nbsp;</h3> <p>Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.</p> <p>Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.</p></div><h3>Description</h3> <p>The Customer Success Manager (CSM) manages a portfolio of strategic customers across EMEA, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle—from deployment and onboarding through adoption, growth, and renewal—working closely with Sales, Product, Engineering, Customer Operations, and Support.</p> <p><strong>Key Responsibilities:</strong></p> <p><u>Customer Success Management</u></p> <ul> <li>Build trusted relationships with customer stakeholders and executive sponsors.</li> <li>Develop and execute Customer Success Plans aligned with customer business objectives.</li> <li>Drive customer adoption, retention, satisfaction, and long-term growth.</li> <li>Monitor customer health, usage trends, and business outcomes.</li> <li>Identify customer risks and proactively lead mitigation plans.</li> <li>Act as the primary customer advocate within Webbing.</li> </ul> <p><u>Customer Lifecycle Management</u></p> <ul> <li>Coordinate customer onboarding and deployment activities.</li> <li>Ensure successful implementation of Webbing products and services.</li> <li>Conduct regular customer cadence meetings.</li> <li>Lead Executive Business Reviews (EBRs) and strategic planning sessions.</li> <li>Track commitments and ensure timely follow-up on action items.</li> </ul> <p><u>Business Growth</u></p> <ul> <li>Partner with Sales to identify expansion and cross-sell opportunities.</li> <li>Support strategic account planning and customer growth initiatives.</li> <li>Promote adoption of new products and platform capabilities.</li> </ul> <p><u>Operational Excellence</u></p> <ul> <li>Maintain accurate customer records and Salesforce account hygiene.</li> <li>Document customer architecture, stakeholders, and success plans.</li> <li>Monitor SIM usage, data consumption, and service trends.</li> <li>Coordinate operational requests with Customer Operations and Support.</li> <li>Ensure timely communication during incidents and major service events.</li> </ul> <p><u>Customer Site Visits</u></p> <ul> <li>Travel regularly to customer locations across EMEA.</li> <li>Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.</li> <li>Strengthen executive relationships through face-to-face engagement.</li> <li>Support strategic customer initiatives and key business milestones.</li> </ul> <h3>Requirements</h3> <p>&nbsp;</p> <ul> <li>5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.</li> <li>Experience managing enterprise or B2B customers.</li> <li>Excellent communication, presentation, and relationship-building skills.</li> <li>Strong organizational, analytical, and project management abilities.</li> <li>Experience with Salesforce or similar CRM platforms.</li> <li>Professional English (spoken and written).</li> <li>Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.</li> <li>Strong English skills- both written and verbal - a must.</li> </ul> <p><u>Preferred Qualifications</u></p> <ul> <li>Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.</li> <li>Experience managing strategic or global enterprise customers.</li> <li>Knowledge of APIs, eSIM technologies, or connectivity platforms</li> </ul> <p>&nbsp;</p> <h3>What we offer</h3> <ul> <li>An exciting and challenging workplace with great skill and knowledge development opportunities.</li> <li>The opportunity to join a team of highly professional specialists in an international environment.</li> <li>The opportunity for professional development within a reputable international innovative and growing company.</li> <li>Meal Vouchers.</li> <li>Medical insurance.</li> </ul> <p>&nbsp;</p>