Customer Success Operations Manager

<div class="content-intro"><h3>About Webbing&nbsp;</h3> <p>Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.</p> <p>Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.</p></div><h3>Description&nbsp;</h3> <p><span style="text-decoration: underline;">What you will own:</span></p> <ul> <li>Salesforce ownership and data quality: maintain a single source of truth for customer information, activities, risks, opportunities, and outcomes; define and enforce data standards.</li> <li>Customer lifecycle framework: establish clear stages, milestones, success plans, handoffs, and playbooks from onboarding through adoption, renewal, and expansion.</li> <li>Risk management and health scoring: build proactive risk identification, reporting, and engagement triggers so teams act before issues escalate.</li> <li>KPI governance: define, operationalize, and enforce measurable success metrics, ownership, review cadences, and accountability across Customer Success.</li> <li>Customer segmentation and touchpoint strategy: tailor engagement by customer size, value, maturity, and need; standardize onboarding checkpoints, QBRs/EBRs, and success reviews.</li> <li>Business intelligence and reporting: deliver executive dashboards and actionable insights on customer health, adoption, renewals, deployment progress, usage trends, and team performance.</li> <li>Automation and AI: reduce manual work through workflow automation, alerts, scheduling, reporting, and AI-assisted data collection and CSM guidance.</li> <li>Enablement: maintain playbooks and documentation, deliver continuous training, and ensure CS readiness for every product release.</li> <li>Cross-functional alignment: coordinate with Product, Operations, Support, Sales, and subject-matter experts to resolve ownership gaps and execute strategic programs.</li> <li>Continuous improvement: identify friction, improve processes and tools, and create repeatable operating standards that scale.</li> </ul> <h3>Requirements</h3> <ul> <li>Experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Operations, or a comparable operational role in a B2B technology environment.</li> <li>Strong Salesforce administration and governance capability, including data models, reporting, dashboards, workflow design, and data-quality controls.</li> <li>Demonstrated ability to translate customer journeys into lifecycle stages, playbooks, operating rhythms, and measurable KPIs.</li> <li>Analytical fluency: able to identify patterns, frame risks and opportunities, and convert data into clear recommendations for leaders and frontline teams.</li> <li>Hands-on experience with automation and practical AI use cases that reduce effort and improve decision quality.</li> <li>Excellent program and stakeholder management skills, with the ability to establish ownership and drive execution across functions.</li> <li>Clear, concise communication and documentation skills; comfortable enabling teams through training and change management.</li> </ul> <h3>What we offer</h3> <ul> <li>Hybrid work</li> <li>Work life balance</li> <li>Parking</li> <li>Medical insurance</li> <li>Food allowance</li> <li>Cellular plan</li> <li>Unlimited data plan for traveling</li> <li>Discount memberships</li> <li>Professional development budget</li> <li>Global company- working and collaborating with amazing people around the world</li> <li>Fun working environment &amp; company activities</li> <li>And of course, air hockey, pool table, and ping-pong tournaments!</li> </ul> <p>&nbsp;</p>