Junior Technical Support Specialist

<div class="content-intro"><h3>About Webbing&nbsp;</h3> <p>Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.</p> <p>Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.</p></div><h3>Description</h3> <p>&nbsp;</p> <ul> <li>Respond to customer inquiries and support requests via Zendesk and other channels.</li> <li>Troubleshoot basic technical and operational issues.</li> <li>Accurately log, classify, and follow up on customer tickets according to SLA guidelines.</li> <li>Escalate complex or unresolved issues to senior team members when necessary.</li> <li>Maintain clear and professional communication with customers in English.</li> <li>Follow internal workflows and contribute to knowledge base documentation when needed.</li> <li>Full-time role, working in rotating shifts as part of a 24/7 support team (working night shifts from home is possible, after probation, working from home 1 – 2 days is possible).</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <h3>Requirments&nbsp;</h3> <p>&nbsp;</p> <ul> <li>Education in Telecommunications, IT, or a related technical field – mandatory.</li> <li>Fluent written and spoken English – mandatory.</li> <li>1+ year of previous customer support experience – preferred.</li> <li>Interest in telecom, mobile technologies, and IoT is a strong advantage.</li> <li>Strong communication skills and a customer-oriented mindset.</li> <li>Ability to work well both independently and in a team environment.</li> <li>Basic problem-solving skills and a willingness to learn technical troubleshooting.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <h3>What we offer</h3> <p>&nbsp;</p> <ul> <li>An exciting and challenging workplace with great skill and knowledge development opportunities.</li> <li>The opportunity to join a team of highly professional specialists in an international environment.</li> <li>The opportunity for professional development within a reputable international innovative and growing company.</li> <li>Salary level: 1400-1600 EUR gross For now we wrote: + potential to earn additional for night shifts and public holidays.</li> <li>Social benefits</li> <li>200 EURO monthly Wolt food allowance</li> <li>Medical insurance</li> <li>Free mobile services with Tele2</li> <li>Car parking spot</li> <li>Team events</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>