Senior Director, BSS Engineering & Product​

<div class="content-intro"><h2><strong>Join Vonage and help us innovate cloud communications for businesses worldwide!</strong></h2></div><p>&nbsp;</p> <h2 class="wnfdnto wnfdntn _1ibi0s35e _1ibi0s36a" data-pm-slice="1 3 []">Why This Role Matters:</h2> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Vonage's BSS platform is the commercial engine behind how we bill, rate, provision, and manage customers across our CPaaS and communications portfolio. As Senior Director, you'll own both the engineering and product direction of that platform globally - shaping strategy, leading delivery, and building the team that keeps it running and evolving.<br><br></p> <h2 class="wnfdnto wnfdntn _1ibi0s35e _1ibi0s36a"><span class="TextRun SCXW148387393 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW148387393 BCX0" data-ccp-parastyle="heading 2">Key Responsibilities:&nbsp;</span></span></h2> <h3 class="wnfdnto wnfdntn _1ibi0s35e _1ibi0s36a">Lead BSS Engineering:</h3> <ul class="wnfdntk"> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Set engineering standards for integration, release management, test automation, observability, and technical debt</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Ensure platforms are scalable, secure, compliant, and built for a multi-product, multi-region model.</p> </li> </ul> <h3 class="wnfdnto wnfdntn _1ibi0s35e _1ibi0s36a">Own the BSS Product Roadmap:</h3> <ul class="wnfdntk"> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Define and drive the BSS product strategy, translating commercial, finance, regulatory, and customer needs into a prioritized roadmap</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Cover the full quote-to-cash and order-to-cash lifecycle - CPQ, order management, provisioning, billing, collections, and revenue recognition</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Evolve usage-based and hybrid monetization capabilities: mediation of CDRs and API events, real-time charging, prepaid/postpaid, wallets, and commit-plus-overage plans.</p> </li> </ul> <h3 class="wnfdnto wnfdntn _1ibi0s35e _1ibi0s36a">Maintain Revenue Assurance &amp; Compliance:</h3> <ul class="wnfdntk"> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Embed reconciliation controls, billing accuracy SLAs, and fraud/abuse prevention to protect revenue</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Ensure readiness across SOX, PCI-DSS, GDPR, telecom tax regimes, and audit requirements.</p> </li> </ul> <h3 class="wnfdnto wnfdntn _1ibi0s35e _1ibi0s36a">Shape API Platform &amp; Developer Experience:</h3> <ul class="wnfdntk"> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Lead the BSS capabilities underpinning Vonage's CPaaS and UCaaS developer experience</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Own API metering, rate limiting, quotas, and multi-tenant isolation that feed directly into billing</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Champion design-first API standards (OpenAPI), versioning policy, and self-service tooling.</p> </li> </ul> <h3 class="wnfdnto wnfdntn _1ibi0s35e _1ibi0s36a">Build &amp; Lead the Team:</h3> <ul class="wnfdntk"> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Lead a globally distributed team of engineering managers, product owners, architects, and delivery specialists</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Run a clear operating cadence across planning, governance, platform health, and stakeholder prioritization</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Grow organizational capability through hiring, succession planning, and AI-enabled ways of working.</p> </li> </ul> <h2 class="wnfdnto wnfdntn _1ibi0s35e _1ibi0s36a"><br>What You'll Bring:</h2> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg"><strong>Required</strong></p> <ul class="wnfdntk"> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Senior BSS engineering and product leadership in telecoms, CPaaS, UCaaS, or enterprise SaaS</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Deep expertise across the BSS stack: order management, billing, rating, CPQ, provisioning, and revenue management</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Hands-on experience with platforms such as Salesforce (CPQ, Sales Cloud, Service Cloud), Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Strong grasp of end-to-end quote-to-cash and usage-based monetization models</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Experience with API lifecycle governance, API gateway and metering infrastructure, and CPaaS/UCaaS BSS environments</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Proven track record leading distributed, matrixed teams and using AI or data-driven tooling to improve delivery and quality.</p> </li> </ul> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg"><strong>Nice to Have</strong></p> <ul class="wnfdntk"> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Background in CPaaS, UCaaS, CCaaS, or Tier 1/2 telecommunications</p> </li> <li class="wnfdntf _1ibi0s35c"> <p class="wnfdnt11 _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg">Experience with partner billing, API monetisation, or subscription management at scale.</p> </li> </ul> <h2 class="_9k2iva0 p8i6j0e _1ibi0s3e heading3 _9k2iva1"><br>How you'll benefit:</h2> <ul class="p8i6j09 p8i6j04"> <li class="p8i6j0c">Medical Insurance: Allianz</li> <li class="p8i6j0c">Life Insurance: Uniqa</li> <li class="p8i6j0c">Glasses Reimbursement</li> <li class="p8i6j0c">Kafeteria: My Benefit</li> <li class="p8i6j0c">Ericsson Care Line</li> <li class="p8i6j0c">Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)</li> <li class="p8i6j0c">Volunteer Time (VTO)</li> <li class="p8i6j0c">Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.</li> </ul> <p class="p8i6j03 paragraph"><span style="color: rgb(255, 255, 255);">#LI-KF1</span></p> <p>&nbsp;</p><div class="content-conclusion"><p><strong>There’s no perfect candidate.</strong> You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.</p> <p>To learn how we process your personal data during the recruitment process, please refer to our <a href="https://www.vonage.com/legal/careers-privacy-notice/"><span class="s1"><strong>Privacy Notice</strong></span></a>.&nbsp;</p> <p><strong>Who we are:</strong></p> <p>Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.</p> <p><span style="font-size: 8pt;">Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.&nbsp;</span></p></div>