Product Operations Manager

<h2><strong>Who we are </strong></h2> <h3><strong>About Stripe</strong></h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</span></p> <h3><strong>About the team</strong></h3> <p>The Product Operations team supports Stripe’s mission (to ‘Increase the GDP of the Internet’) by enabling efficient, user-centered product development at scale. We create, manage, and implement central programs across Stripe that optimize Product development and delivery.</p> <p>The team drives critical, cross-functional initiatives and delivers strategic analyses, such as:</p> <ul> <li>Defining launch processes and policy</li> <li>Managing launch processes and execution within product orgs</li> <li>Planning and alignment across Product, Go-to-Market, and Systems / Operations teams</li> <li>Leading commercial execution for priority product launches</li> <li>Aggregating user feedback</li> </ul> <p>We are a team-oriented group that collaborates closely with each other and our cross-functional stakeholders. Together, we identify opportunities to design and scale repeatable processes, and we bring clarity and insight to address ambiguous and complex problems at the intersection of go-to-market and product.</p> <h2><strong>What you’ll do</strong></h2> <h3><strong>Responsibilities</strong></h3> <ul> <li>Lead end-to-end operational readiness and execution for priority product launches, establishing owners, milestones, decision forums, and launch plans.</li> <li>Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, building agentic workflows, developing repeatable methodologies)</li> <li>Build with a mindset of scale and flexibility for all internal and external stakeholders</li> <li>Partner with Product teams to help them execute on important strategic initiatives or drive operational scale and efficiency</li> <li>Build and communicate relevant operational metrics to leadership and partnering teams</li> </ul> <h2><strong>Who you are</strong></h2> <p><span style="font-weight: 400;">We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p> <h3><strong>Minimum requirements</strong></h3> <ul> <li>3-5 years of experience in product operations, technical program management, project management, a product ownership role, management consulting or related discipline</li> <li>Previously worked cross-functionally with product and technical teams</li> <li>Must have proficiency with Google suite, especially Google Sheets and Google Slides</li> <li>Experience with AI, automation, or workflow tools to drive operational efficiency</li> <li>Problem solving and analysis experience (solving business problems - commercial, operational, financial) in a GTM org and/or Sales-oriented environment</li> <li>A strong track record of delivering complex initiatives end-to-end with multiple stakeholders in a changing, ambiguous environment&nbsp;</li> <li>Enthusiastic “roll up your sleeves” mentality</li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li>Prior experience with payments, fintech, and/or high-growth technology companies</li> <li>Experience working with and translating SQL and working with dashboards</li> </ul>