Monster Jobs lê cada vaga aberta e diz, de 0 a 100, o match dela com o seu currículo — de graça. Você está vendo esta página sem a parte mais importante dela: a sua.
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DOSSIÊ MJ-9254 · ACESSO PARCIAL
IT Senior Support Specialist
Sterlington, PLLC · São Paulo, Brazil
HíbridoNão informadoSênior
Esta é 1 de 61.020 vagas encontradas nos últimos 30 dias. Nós comparamos todas com o seu currículo — hoje, esta página nem sabe quem você é.
Grátis, sem cartão. Só o seu currículo.
Encontrada há 3 horas
Se candidatar no escuro custa uma noite.
Saber custa um minuto.
A conta que ninguém faz
Você, sozinho, numa noite
~20
vagas abertas e lidas uma a uma — a maioria descartada no terceiro parágrafo, quando o requisito que você não tem finalmente aparece. Dias assim, toda semana.
O Monster Jobs, enquanto isso
61.020
vagas já lidas e entendidas, prontas para ganhar nota contra o seu currículo no momento em que ele chegar. Você não procura mais vaga — recebe as que merecem a sua atenção.
Recrutador faz triagem de candidato.
Aqui, o recrutador é você — de vagas.
Cada uma chega com nota e motivo. Seu único trabalho é dizer sim ou não.
RELATÓRIO DE COMPATIBILIDADE · GERADO POR VAGA, POR PESSOA
Por que essa nota
Para quem tem conta, este bloco explica a nota em português — escrito sobre o seu histórico, não um texto genérico:
O raciocínio da nota é gerado para cada currículo depois do cadastro gratuito.
Aderência técnicapeso 0.45
Senioridadepeso 0.25
Localização e modelo de trabalhopeso 0.2
Setor e contextopeso 0.1
A seu favor
O que do seu histórico pesa a favor aqui.
O que falta
O que a vaga pede e seu currículo ainda não mostra.
Liberar meu relatório grátis
1 minuto: você envia o currículo, nós escrevemos o resto.
Ninguém caça sozinho. Esta vaga foi encontrada por outra pessoa e entrou no acervo de todo mundo. A caça continua enquanto você lê isto — e a sua parte do acervo (61.020 vagas, comparadas com o seu currículo) só passa a existir quando você entra.
O que você decide sobre cada vaga
Cada vaga vira um caso com histórico: candidatei, entrevista, proposta. Estes botões são os reais — só falta a conta.
Descrição da vaga
<p><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8">Location: </span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8">100 % remote</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW45512944 BCX8"><span class="SCXW45512944 BCX8"> </span><br class="SCXW45512944 BCX8"></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8">Contract:</span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8"> </span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8">Full-time, Independent Contractor</span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8"> </span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8"> </span></span><span class="LineBreakBlob BlobObject DragDrop SCXW45512944 BCX8"><span class="SCXW45512944 BCX8"> </span><br class="SCXW45512944 BCX8"></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8">Posting</span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8"> </span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8">Jurisdictions</span><span class="NormalTextRun SCXW45512944 BCX8">:</span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8"> </span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8">To support US Eastern Time working hours</span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8"> </span></span><span class="TextRun SCXW45512944 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW45512944 BCX8"> </span></span><span class="EOP Selected SCXW45512944 BCX8" data-ccp-props="{}"> </span></p>
<p> </p>
<p><span data-ccp-props="{}"><strong>Our Firm:</strong></span></p>
<p> </p>
<p>Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. As a firm, we focus on the economics as well as the legal aspects of our matters.<br>Among other strengths, Sterlington is the ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses.<br><br></p>
<p>Learn more at: <a id="menurr1" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.sterlingtonlaw.com/" target="_blank">www.sterlingtonlaw.com/</a></p>
<p> </p>
<p><span data-ccp-props="{}"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">The Opportunity</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> <br></span></span></p>
<p><span data-contrast="auto">We’re looking for an IT Senior Support Specialist to be a go-to technical expert for our users, making sure they have reliable, responsive, and secure technology to do their best work. You’ll handle complex support issues, serve as an escalation point for the help desk, and help improve how support is delivered across the organization.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">This is a hands-on role for someone who enjoys solving problems, helping people, and sharing knowledge with teammates. You’ll have a visible impact on the day-to-day experience of everyone who relies on our technology.</span><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><strong>What You'll Do:</strong></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Serve as the escalation point for complex or high-priority incidents and requests coming from the IT support team.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop (AVD), user access, and remote connectivity.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Lead the response to major incidents, communicating clearly and calmly with affected users and stakeholders.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Manage the endpoint lifecycle: provisioning, configuring, shipping, and maintaining laptops, mobile devices, and peripherals for a distributed workforce.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Run onboarding and offboarding, including account setup, access, and equipment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Administer Microsoft 365, Active Directory, and Entra ID day-to-day (users, groups, licensing, MFA, access requests).</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Support Microsoft Intune operations: app deployment, patching, and endpoint policies, in partnership with Infrastructure.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Create and maintain knowledge base articles, runbooks, and how-to guides, and help train the IT support team to resolve more issues at first contact.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Manage incidents, requests, and problems. Track ticket trends and help us meet our SLAs.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Identify recurring issues, perform root cause analysis, and recommend permanent fixes.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Look for opportunities to automate routine tasks and expand self-service options, including AI-driven tools.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Support the Security team with access reviews, device compliance, phishing reports, and data protection practices.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p> </p>
<p><strong>What We're Looking For</strong><strong>:</strong></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">5+ years of experience in IT support, with a track record of handling escalated and complex issues.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Strong working knowledge of Microsoft 365, Windows, and macOS.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Experience with Active Directory and Entra ID (user management, hybrid identity, MFA).</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Hands-on experience with Microsoft Intune (app deployment, patching, endpoint policies).</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Experience supporting virtual desktop environments.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Experience with ITSM platforms (Freshservice, ServiceNow, or similar)</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Excellent communication skills in English, written and spoken, with the ability to explain technical issues clearly to non-technical users, including senior executives and partners.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Strong troubleshooting, prioritization, and time management skills in a fast-paced, service-oriented environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">A track record of writing documentation that people actually use: clear, current, and easy to follow for non-technical audiences.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Comfortable working async in a distributed, remote-first environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Hands-on experience using AI tools to automate or speed up support work</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">Nice-to-have</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience in a law firm or other professional services environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Experience with Nerdio or other AVD management tools.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Scripting skills with PowerShell for troubleshooting and automation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Website hosting and administration experience: DNS and domain management, SSL/TLS certificates, CMS administration (e.g., WordPress), cloud or managed hosting, and CDN/WAF services such as Cloudflare.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p> </p>
<p><span data-teams="true"><em>At Sterlington, we believe that world-class talent has no boundaries. We are committed to fostering a diverse and inclusive environment where unique perspectives are valued and every individual has the opportunity to thrive. We encourage all qualified candidates to apply.</em></span></p>
<p> </p>
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