Director, Program Management

<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</p></div><h1><span style="color: #262626;">Director, Program Management</span></h1> <h3><span style="color: #262626;">Portfolio &amp; Program Management Office (PPMO)</span></h3> <h2><span style="color: #262626;">About the Role</span></h2> <p><span style="color: #262626;">Sony Interactive Entertainment is seeking a Director, Program Management to lead the delivery, governance, and strategic execution of critical e-commerce, payments, and monetization initiatives across the PlayStation platform.</span></p> <p><span style="color: #262626;">This role is responsible for leading a portfolio of large-scale, cross-functional programs that span Product, Engineering, Finance, Tax, Legal, Operations, Customer Experience, and Commercial organizations. The Director will drive alignment across senior leaders, influence strategic investment decisions, and ensure complex initiatives deliver measurable customer and business outcomes.</span></p> <p><span style="color: #262626;">The ideal candidate combines deep program leadership expertise with strong domain knowledge in digital commerce, payments, subscription businesses, marketplaces, checkout experiences, fraud prevention, taxation, and financial operations. They must be capable of operating at both strategic and execution levels, translating business objectives into scalable delivery plans while ensuring disciplined program execution.</span></p> <h2><span style="color: #262626;">What You'll Do</span></h2> <h3><span style="color: #262626;">Strategic Portfolio Leadership</span></h3> <ul> <li><span style="color: #262626;">Lead a portfolio of complex, high-visibility initiatives supporting PlayStation's commerce and monetization ecosystem.</span></li> <li><span style="color: #262626;">Partner with executive leaders to define strategic objectives, roadmaps, priorities, success metrics, and investment plans.</span></li> <li><span style="color: #262626;">Drive alignment across global organizations and mission groups with competing priorities and dependencies.</span></li> <li><span style="color: #262626;">Establish operating models and governance frameworks that enable informed decision-making, accountability, and effective risk management.</span></li> <li><span style="color: #262626;">Serve as a strategic partner to senior leadership on portfolio health, execution strategy, organizational readiness, capacity planning, and investment decisions.</span></li> </ul> <h3><span style="color: #262626;">Commerce &amp; Payments Transformation</span></h3> <ul> <li><span style="color: #262626;">Partner with Product Management and Engineering leaders to evaluate business opportunities and develop scalable execution strategies.</span></li> <li><span style="color: #262626;">Ensure business, operational, regulatory, compliance, and customer experience requirements are incorporated into planning and delivery.</span></li> <li><span style="color: #262626;">Drive initiatives that improve conversion, payment success rates, operational efficiency, platform scalability, compliance readiness, and customer satisfaction.</span></li> <li><span style="color: #262626;">Contribute to the evolution of player experiences in discovering and transacting in their journeys.</span></li> </ul> <h3><span style="color: #262626;">Portfolio Execution &amp; Benefits Realization</span></h3> <ul> <li><span style="color: #262626;">Establish and maintain portfolio-level planning, dependency management, reporting, forecasting, and executive communications.</span></li> <li><span style="color: #262626;">Identify delivery risks, resource constraints, and execution challenges early and drive mitigation plans.</span></li> <li><span style="color: #262626;">Oversee complex cross-organizational dependencies across multiple teams, business units, and external partners.</span></li> <li><span style="color: #262626;">Facilitate executive reviews, planning cadences, governance forums, and portfolio decision-making processes.</span></li> <li><span style="color: #262626;">Define and track outcome-based KPIs, benefits realization plans, and success metrics that demonstrate measurable business value.</span></li> </ul> <h3><span style="color: #262626;">Organizational Leadership</span></h3> <ul> <li><span style="color: #262626;">Build and lead a program management organization focused on execution excellence, accountability, and continuous improvement.</span></li> <li><span style="color: #262626;">Support the professional development and growth of program managers and senior program leaders.</span></li> <li><span style="color: #262626;">Build strong partnerships with senior leaders across Product, Engineering, Finance, Legal, Tax, Operations, and Commercial organizations.</span></li> <li><span style="color: #262626;">Drive a culture of accountability, clarity, transparency, operational excellence, and customer focus.</span></li> <li><span style="color: #262626;">Influence execution across organizations without direct authority while maintaining strong stakeholder alignment.</span></li> </ul> <h2><span style="color: #262626;">Qualifications</span></h2> <h3><span style="color: #262626;">Required</span></h3> <ul> <li><span style="color: #262626;">Significant experience leading large-scale technology programs, portfolios, or product delivery organizations.</span></li> <li><span style="color: #262626;">Experience leading complex cross-functional programs involving multiple engineering, product, and business organizations.</span></li> <li><span style="color: #262626;">Demonstrated success operating within large, matrixed global organizations.</span></li> <li><span style="color: #262626;">Strong executive communication, stakeholder management, and organizational influence skills.</span></li> <li><span style="color: #262626;">Experience establishing governance models, portfolio management processes, operating rhythms, and executive reporting frameworks.</span></li> <li><span style="color: #262626;">Strong analytical and problem-solving abilities with a track record of translating ambiguity into actionable plans.</span></li> <li><span style="color: #262626;">Experience leading mission-critical platforms, large-scale transactional systems, digital commerce ecosystems, or marketplace businesses serving millions of customers.</span></li> </ul> <h3><span style="color: #262626;">Commerce &amp; Payments Experience</span></h3> <p><span style="color: #262626;">Deep experience in one or more of the following areas:</span></p> <ul> <li><span style="color: #262626;">E-commerce platforms</span></li> <li><span style="color: #262626;">Digital payments</span></li> <li><span style="color: #262626;">Payment processing and orchestration</span></li> <li><span style="color: #262626;">Checkout experiences</span></li> <li><span style="color: #262626;">Subscription businesses</span></li> <li><span style="color: #262626;">Digital marketplaces</span></li> <li><span style="color: #262626;">Billing systems</span></li> <li><span style="color: #262626;">Fraud prevention and payments risk management</span></li> <li><span style="color: #262626;">Financial operations platforms</span></li> <li><span style="color: #262626;">Tax and regulatory compliance</span></li> </ul> <p><span style="color: #262626;">Additional requirements:</span></p> <ul> <li><span style="color: #262626;">Demonstrated expertise in end-to-end digital commerce ecosystems, including revenue flows, customer transactions, payment authorization, fraud controls, taxation, settlements, and subscription lifecycle management.</span></li> <li><span style="color: #262626;">Experience in the development and launch of physical consumer technology products.</span></li> </ul> <h3><span style="color: #262626;">Preferred</span></h3> <ul> <li><span style="color: #262626;">Experience within consumer technology, gaming, media, subscription, marketplace, commerce, payments, or fintech environments.</span></li> <li><span style="color: #262626;">Knowledge of Agile, Waterfall, and hybrid delivery methodologies.</span></li> <li><span style="color: #262626;">PMP, PgMP, SAFe, or related certifications are a plus.</span></li> </ul> <h2><span style="color: #262626;">Leadership Expectations</span></h2> <p><span style="color: #262626;">The successful candidate will:</span></p> <ul> <li><span style="color: #262626;">Operate comfortably at executive and implementation levels.</span></li> <li><span style="color: #262626;">Drive alignment across organizations without direct authority.</span></li> <li><span style="color: #262626;">Balance strategic thinking with disciplined execution.</span></li> <li><span style="color: #262626;">Create clarity in complex and ambiguous environments.</span></li> <li><span style="color: #262626;">Build organizational capability and strengthen program management practices.</span></li> <li><span style="color: #262626;">Focus teams on customer and business outcomes rather than activity-based metrics.</span></li> <li><span style="color: #262626;">Raise risks early and drive accountability through resolution.</span></li> <li><span style="color: #262626;">Build trusted partnerships across technical and business functions.</span></li> <li><span style="color: #262626;">Influence strategic priorities while ensuring operational excellence in execution.</span></li> </ul> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-weight: 400;">At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.<br></span><span style="font-weight: 400;"><br>Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.&nbsp;<br></span><span style="font-weight: 400;"><br>In addition, this role </span><span style="font-weight: 400;">is eligible</span><span style="font-weight: 400;"> for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. </span><span style="font-weight: 400;">This role also may be eligible for a bonus package.</span><span style="font-weight: 400;"> Click&nbsp;</span><a href="https://careers.playstation.com/benefits" target="_blank"><strong>here</strong></a><span style="font-weight: 400;"> to learn more.</span></p> <p>&nbsp;</p></div><div class="title">The estimated base pay range for this role is listed below.</div><div class="pay-range"><span>$218,700</span><span class="divider">&mdash;</span><span>$328,100 USD</span></div></div></div><div class="content-conclusion"><p class="p1">Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.</p> <p class="p1">Please refer to our&nbsp;<a href="https://www.playstation.com/legal/careers-privacy-notice/" target="_blank">Candidate Privacy Notice</a>&nbsp;for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.</p> <p><strong>Equal Opportunity Statement:</strong></p> <p><em>Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.</em></p> <p><em>We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.&nbsp;</em></p> <p><em>Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.</em></p> <p>&nbsp;</p></div>