Grupo QuintoAndar | Analista de Suporte de TI - N1

<h3 style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">About Grupo QuintoAndar</span></h3> <p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">We are Grupo QuintoAndar, the <strong>largest housing platform in Latin America</strong>. Driven by our shared purpose of <strong>helping people love where they live</strong>, we build technology and solutions that simplify the entire housing journey, from renting to buying and selling.</span></p> <p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">Operating across <strong>6 countries</strong> (Brazil, Mexico, Argentina, Peru, Ecuador, and Panama) and with a <strong>technology hub in Portugal</strong>, we bring together more than 3,100 people united by the challenge of transforming the real estate industry. Backed by top global investors such as SoftBank, General Atlantic, and Kaszek, we have raised over <strong>US$ 755 million</strong> and are valued at <strong>US$ 5.1 billion</strong>.</span></p> <p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">We lead market transformation as pioneers in large-scale Artificial Intelligence applications for the real estate sector. Our platforms welcome over 50 million monthly visits, managing more than 350,000 active rental contracts and processing R$ 20 billion in annual transaction value.</span></p> <p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">If you are looking to solve complex problems with autonomy, cutting-edge technology, and massive scale impact, <strong>come on in, the house is yours.</strong></span></p> <p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">To learn more about our story, visit:&nbsp;<a class="owrQq" href="https://grupoquintoandar.com/" target="_blank">grupoquintoandar.com/</a></span></p> <h3 style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><br>Location &amp; Work Model -&nbsp;<span style="color: rgb(224, 62, 45); font-family: helvetica, arial, sans-serif;">Attention</span></span></h3> <p style="text-align: justify;"><span style="color: rgb(224, 62, 45); font-family: helvetica, arial, sans-serif;"><strong>Hybrid:&nbsp;</strong></span><span style="font-family: helvetica, arial, sans-serif;">Our&nbsp;team works in a <strong><em>hybrid</em> model</strong>, combining remote work flexibility with in-person collaboration at our office, <strong>Vila QuintoAndar</strong>, located at Avenida Mofarrej, 971 - <strong>Vila Leopoldina - São Paulo</strong> / SP&nbsp;<strong> 03&nbsp;days a week</strong>.</span></p> <p style="text-align: justify;">&nbsp;</p> <h3>About the Position</h3> <p style="text-align: justify;"><span class="">We are looking for an analyst to join our IT Infrastructure (ITOps) team, supporting employees, maintaining the corporate environment, and supporting continuous improvement initiatives.</span><br><span class="">The person will have contact with different areas of the operation, such as incident handling and resolution, configuration and management of Windows and macOS devices, onboarding and offboarding processes, asset management, and corporate tools.</span><br><span class="">In addition to operational activities, they will also have the opportunity to participate in projects, process improvements, and automation initiatives.<br><br></span></p> <h3 style="text-align: justify;"><span class="">Key Responsabilities</span></h3> <ul> <li> <p class="ds-markdown-paragraph"><span class="">N1 Support: Resolve incidents and requests from employees (Windows, macOS, Android, and iOS).</span></p> </li> <li> <p class="ds-markdown-paragraph"><span class="">Onboarding &amp; Offboarding: Set up equipment and licenses and manage access for new hires and departures.</span></p> </li> <li> <p class="ds-markdown-paragraph"><span class="">Systems Administration: Support the management of Google Workspace, Microsoft 365, and IAM/SSO tools.</span></p> </li> <li> <p class="ds-markdown-paragraph"><span class="">Networks and Connectivity: Troubleshoot Wi-Fi, local network, and VPN issues.</span></p> </li> <li> <p class="ds-markdown-paragraph"><span class="">Asset Management and ITSM: Control hardware/software inventories and log tickets via Jira Service Management.</span></p> </li> <li> <p class="ds-markdown-paragraph"><span class="">Projects and Automation: Participate in ITOps team improvements and automations.</span></p> </li> </ul> <p style="text-align: justify;">&nbsp;</p> <h3 style="text-align: justify;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">What We Are Looking For (Requirements)</span></h3> <ul> <li><span class="">Availability to be present at our office 3 days a week</span></li> <li> <p class="ds-markdown-paragraph"><span class="">Initial experience with corporate technical support.</span></p> </li> <li> <p class="ds-markdown-paragraph"><span class="">Knowledge of Windows, macOS, and smartphone operating systems (Android and iOS).</span></p> </li> <li> <p class="ds-markdown-paragraph"><span class="">Basic understanding of networks, connectivity, VPN, and troubleshooting.</span></p> </li> <li> <p class="ds-markdown-paragraph"><span class="">Familiarity with Google Workspace and Microsoft 365.</span></p> </li> <li> <p class="ds-markdown-paragraph"><span class="">Good communication, organization, proactivity, and problem-solving skills.</span></p> </li> <li> <p class="ds-markdown-paragraph"><span class="">Interest in learning and developing technically.</span></p> </li> </ul> <h3>&nbsp;</h3> <h3><span style="font-size: 12pt;">Nice to Have</span></h3> <ul> <li> <p class="ds-markdown-paragraph" style="line-height: 1;"><span class="">Knowledge of MDM tools, such as Intune, Kandji, or Iru.</span></p> </li> <li> <p class="ds-markdown-paragraph" style="line-height: 1;"><span class="">Experience with Jira Service Management.</span></p> </li> <li style="line-height: 1;"> <p class="ds-markdown-paragraph"><span class="">Familiarity with asset management and/or onboarding/offboarding processes.</span></p> </li> <li style="line-height: 1;"> <p class="ds-markdown-paragraph"><span class="">Basic knowledge of automation or scripts (PowerShell, Bash, or Python).</span></p> </li> <li style="line-height: 1;"> <p class="ds-markdown-paragraph"><span class="">Basic understanding of SSO, identity and access management.</span></p> </li> <li> <p class="ds-markdown-paragraph" style="line-height: 1;"><span class="">English and/or Spanish.</span></p> </li> </ul> <p>&nbsp;</p> <h3 style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">What Is Our Selection Process Like?</span></h3> <p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">We designed a transparent and straightforward journey focused on evaluating your technical and behavioral potential, while giving you the opportunity to get to know our teams and career paths:</span></p> <ol style="text-align: justify;"> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Application and Profile Review</strong></span></p> </li> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Initial Recruiter Conversation</strong></span></p> </li> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Technical Assessment + Technical Interview</strong></span></p> </li> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Cultural Fit &amp; Leadership Interview</strong></span></p> </li> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Offer &amp; Welcome!</strong></span></p> <p>&nbsp;</p> <span style="font-family: helvetica, arial, sans-serif;"><strong>Important:</strong> We review all applications individually and guarantee feedback for every candidate. All communication is conducted via email, so please make sure to allow emails from <code>@quintoandar.com.br</code> in your inbox.</span></li> </ol> <h3 style="text-align: justify;">&nbsp;</h3> <h3><span style="font-family: helvetica, arial, sans-serif;">Benefits</span></h3> <p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">We offer a comprehensive package designed to support your health, well-being, family, and professional growth:</span></p> <ul style="text-align: justify;"> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Compensation:</strong> Competitive salary, PLR (Annual Performance Bonus).</span></p> </li> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Health &amp; Well-Being:</strong> Health Plan, Dental Plan, Life Insurance, Wellhub (Gympass), and <em>QuintoCare</em> (free psychological, legal, social, and financial support).</span></p> </li> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Quality of Life:</strong> Meal and Food Vouchers, Birthday Day Off, Mother's Day, and Father's Day.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Flexibility:</strong> Home Office Allowance and the <em>Work From Anywhere</em> (WFA) program.</span></p> </li> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Family &amp; Care:</strong> Childcare Allowance, Atypical Parenting Allowance, Extended Parental Leave, and Kit Leiturinha (children's book club).</span></p> </li> <li style="font-family: helvetica, arial, sans-serif;"> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Education &amp; Career:</strong> Partnerships and discounts with educational institutions.</span></p> </li> </ul> <p style="text-align: justify;">&nbsp;</p> <h3 style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong><br></strong>Diversity &amp; Inclusion at Grupo QuintoAndar</span></h3> <p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">We value <strong>diversity</strong> and want <strong>everyone to feel welcome here</strong>, regardless of their age, gender identity, sexual orientation, race, color, ethnicity, origin, disability, religion, or any other characteristic. All our job openings are open to all individuals!</span></p> <p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;">You'll notice there are some diversity questions in the application form. For affirmative action roles, this information may be used to verify your alignment with the target audience for the opportunity. In such cases, it may be used for elimination purposes. For non-affirmative action roles, this data will be used anonymously, exclusively to monitor and improve our inclusion practices in the hiring process, and will have no impact on your application.</span></p> <h3 style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif;"><strong><br><br></strong>Privacy and Data Protection</span></h3> <p style="text-align: justify;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The Grupo QuintoAndar operates in compliance with privacy and data protection laws, including, but not limited to, the Brazilian General Personal Data Protection Law (LGPD) (Law No. 13,709/2018), and ensures the security of your data. To learn more, please access our<a href="https://carreiras.quintoandar.com.br/aviso-de-privacidade-para-pessoas-candidatas/?lang=en"> Privacy Notice for Candidates</a>. For questions or to exercise your rights as a data subject, please contact us through our<a href="https://www.cognitoforms.com/QuintoAndarcom/LeiGeralDeProte%C3%A7%C3%A3oDeDadosPessoaisLGPD"> Service Channel</a>.</span></p>