Lead Product Manager, Identity Platform

<div class="content-intro"><h3>About the Company:</h3> <p>At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.</p></div><h2>About the Role</h2> <p>We are seeking an exceptional <strong>Lead Product Manager</strong> to own and evolve our <strong>Identity Platform</strong> strategy across Mindbody’s ecosystem. You will be responsible for delivering a seamless and safe account creation, login, and relationship management experience for consumers interacting with Mindbody products, while providing the tools and capabilities for staff users to help their clients with login and secure their own account access.</p> <p>This role requires deep expertise in <strong>Identity &amp; Access Management (IAM)</strong>, a consumer-grade UX mindset, and the ability to balance enterprise workflow stability with delightful user experiences. You will architect and scale identity systems that support millions of end users and thousands of business customers across multiple SaaS applications.</p> <h2>What You'll Do</h2> <ul> <li><strong>Own the vision and roadmap for Mindbody’s unified identity platform</strong>, serving as the foundation for authentication, authorization, account management, and user relationships across our product ecosystem.</li> <li><strong>Enhance consumer identity systems</strong> with features that business customers need to provide seamless, secure, and user-friendly experiences for their clients.</li> <li><strong>Launch features to targeted demographics</strong> while monitoring impact.</li> <li><strong>Enable multi-factor authentication (MFA) for all staff users</strong> of B2B Mindbody software, ensuring enterprise-grade security without disrupting business workflows.</li> <li>Lead the strategy and execution of <strong>large-scale identity migrations and rollouts</strong>, ensuring secure, stable transitions for thousands of enterprise customers and millions of consumers.</li> <li>Define and evolve <strong>granular, customizable permission and role models</strong> for enterprise customers, including complex organizational structures, hierarchies, and administrative controls.</li> <li>Develop and scale <strong>multi-user and family relationship models</strong> for consumer products, including shared access, guardianship, household structures, and delegated roles.</li> <li>Lead cross-functional alignment for identity standards across multiple product teams, ensuring consistency and reliability throughout the Mindbody ecosystem.</li> <li>Own end-to-end product initiatives—from user research and requirements through rollout planning, migration coordination, change management, and post-launch optimization.</li> <li>Work closely with design and UX writing partners to deliver IAM flows with <strong>exceptional clarity, precision, and ease of use</strong>.</li> <li>Communicate product strategy, risks, and tradeoffs at executive levels, building consensus across technical and non-technical stakeholders.</li> </ul> <h2>What We're Looking For</h2> <h3>Required Experience &amp; Skills</h3> <ul> <li>7+ years of product management experience, with at least 3 years specifically focused on <strong>Identity &amp; Access Management</strong>, authentication systems, or security platforms.</li> <li>Demonstrated success owning IAM for <strong>both enterprise (B2B) and consumer products</strong>.</li> <li>Experience defining and implementing <strong>unified identity platforms across multiple SaaS applications</strong>, with strong architectural understanding of cross-product identity needs.</li> <li>Proven track record leading <strong>major identity migrations</strong>, login-related transitions, and high-scale rollouts impacting thousands of organizations and millions of users.</li> <li>Deep expertise in identity standards and technologies: <ul> <li>OAuth 2.0, OpenID Connect</li> <li>SAML SSO, OIDC SSO</li> <li>MFA (TOTP, SMS, push, hardware keys)</li> <li>Social sign-on (Google, Apple, Facebook, etc.)</li> </ul> </li> <li>Hands-on experience building or managing <strong>complex permissions and role-based access control (RBAC)</strong> for enterprise environments.</li> <li>Experience designing and operating <strong>multi-user or family account structures</strong> on the consumer side.</li> <li>Able to self-serve data for analysis, reporting, and troubleshooting using SQL without relying on engineering or analytics teams.</li> <li>Strong understanding of how identity changes impact <strong>business operations</strong>, with demonstrated ability to execute identity improvements without breaking established workflows.</li> <li>Excellent collaboration, communication, and stakeholder management skills - including the ability to articulate complex technical concepts to executive leadership.</li> <li>A data-driven approach with experience using metrics, experimentation, and user research to drive product decisions.</li> </ul> <h3>Preferred Qualifications</h3> <ul> <li>Experience in regulated industries (finance, healthcare, wellness, education).</li> <li>Familiarity with identity governance, auditing, and compliance requirements.</li> <li>Experience with customer lifecycle, entitlement systems, or cross-product platform integration.</li> <li>Background working on platform teams supporting multiple product groups or business units.</li> <li>Experience in the wellness, fitness, or beauty industry.</li> </ul> <h2>What You Bring</h2> <ul> <li>A user-first mindset that balances enterprise workflow stability with consumer-grade usability.</li> <li>A security-first approach that does not compromise clarity or simplicity.</li> <li>A systems-thinking perspective with the ability to architect identity solutions that scale across multiple products and business models.</li> <li>A collaborative, thoughtful leadership style and passion for building elegant, secure, and resilient IAM foundations.</li> <li>The ability to help staff users support their clients while maintaining security and privacy standards.</li> </ul> <h2>Why Join Playlist</h2> <p>At Playlist, you'll have the opportunity to shape the identity experience for millions of wellness consumers and thousands of business owners worldwide. You'll work on challenging problems at the intersection of consumer experience, enterprise security, and platform architecture, with the autonomy and support to make a meaningful impact.</p> <p>&nbsp;</p> <h2>Pay transparency</h2> <p>It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.</p> <p>Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.</p> <p>The base salary range for this position in the United States is $175,000 to $200,000. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans</p><div class="content-conclusion"><h3>Have we piqued your curiosity?</h3> <p>Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.</p> <p>The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.</p> <p><em>By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our <a href="https://co.mindbodyonline.com/legal/california-privacy-policy">California Applicant Privacy Notice</a>&nbsp;or&nbsp;<a href="https://co.mindbodyonline.com/legal/international-team-member-privacy-notice">International Applicant Privacy Notice</a> (as applicable).</em></p> <p><em>Note: This description outlines key responsibilities but isn’t intended&nbsp;to cover every task or duty. Additional responsibilities may be&nbsp;assigned as needed to support the team and business goals.</em></p></div>