Team Lead, Legal Response

<div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"><br> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf"><strong>Who We Are</strong></h2> </div> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</div> <div class="ace-line ace-line old-record-id-doxusxfrenHjJKtgnorBrzgGFPb">Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.</div> </div> </div> <div class="ace-line ace-line old-record-id-Cfb8dvi9voxFkWxhNcmuJX50sZb"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-NQ1gdeOLNoEsm2xDroWukiwGs3g">&nbsp;</div> <h2 class="heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV"><strong>What You’ll Be Doing</strong><strong> </strong></h2> <div data-lark-html-role="root"> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="7"> <li class="richTextDocs-listItem" data-eleid="8"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="9"><span class="text-only">Lead a team of Legal Response agents day-to-day: assign and triage incoming </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">law enforcement</span><span class="text-only"> requests, monitor SLA and quality performance, and step in on complex or time-sensitive cases.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="10"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="11"><span class="text-only">Coach and develop team members, conduct regular 1:1s, and flag performance or capacity issues to your Manager.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="12"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="13"><span class="text-only">Act as first-line escalation point for law enforcement requests and internal stakeholder queries (Legal, Compliance, Risk, Customer </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">Service</span><span class="text-only">), resolving what you can and escalating what you can't with clear context.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="14"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="15"><span class="text-only">Maintain and enforce SOPs for handling law enforcement and regulatory requests; surface process gaps or inefficiencies to your Manager with a recommended fix.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="16"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="17"><span class="text-only">Own team-level metrics and reporting: SLA adherence, backlog aging, error rate, and volume trends — using the team's data and reporting tools directly.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="18"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="19"><span class="text-only">Serve as subject matter expert on law enforcement request handling for your team and adjacent functions.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="20"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="21"><span class="text-only">Maintain working knowledge of company products sufficient to communicate credibly with external stakeholders (law enforcement, legal representatives).</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="22"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="23"><span class="text-only">Support your Manager on process improvements, projects, and cross-team initiatives as needed.</span></span></div> </li> </ul> </div> <div class="ace-line ace-line old-record-id-Gy4ydICWpol34Hxzjdhu4zdVshg"> <h2 class="heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d"><strong>Day-to-Day Responsibilities&nbsp;</strong></h2> <div data-lark-html-role="root"> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="26"> <li class="richTextDocs-listItem" data-eleid="27"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="28"><span class="text-only">Ensuring daily operations run smoothly; escalate incidents to your Manager and relevant stakeholders in a timely manner.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="29"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="30"><span class="text-only">Monitor SLA, backlog, and error-rate KPIs; identify trends and quality issues before they become escalations.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="31"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="32"><span class="text-only">Conduct weekly/monthly performance reviews with team members, distinct from informal 1:1s.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="33"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="34"><span class="text-only">Coordinate with L&amp;D on training and re-training needs identified through performance monitoring.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="35"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="36"><span class="text-only">Lead or contribute to process improvement projects and workshops.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="37"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="38"><span class="text-only">Plan team shift schedules to maintain 24x7 coverage, and manage shrinkage against plan.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="39"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="40"><span class="text-only">Participate in recruitment activities (</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">screening</span><span class="text-only">, interviewing) for the team.</span></span>&nbsp;</div> </li> </ul> </div> </div> <h2 class="heading-2 ace-line old-record-id-ZvAmdvgIGoKyiHxjBTiu68Kcs9d"><strong>What We Look For In You </strong></h2> <div data-lark-html-role="root"> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="43"> <li class="richTextDocs-listItem" data-eleid="44"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="45"><span class="text-only">A degree in law, compliance, or a related field, or equivalent experience demonstrating critical thinking.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="46"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="47"><span class="text-only">Prior experience leading or supervising a team, comfortable holding others accountable.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="48"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="49"><span class="text-only">Comfortable working with data: reading SLA/volume/error dashboards and using them to make day-to-day team decisions, not just reporting numbers upward.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="50"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="51"><span class="text-only">Strong written and verbal communication; detail-oriented, especially under time pressure.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="52"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="53"><span class="text-only">Able to work independently and as part of a team.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="54"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="55"><span class="text-only">Comfortable working in a fast-paced, dynamic environment with changing priorities.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="56"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="57"><span class="text-only">Strong people skills: Ability to navigate difficult situations and stay calm under pressure.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="58"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="59"><span class="text-only">Solutions mindset: passionate to find the right solution and resolve the issue.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="60"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="61"><span class="text-only">Excellent time management: ability to multi-task to solve issues while managing time.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="62"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="63"><span class="text-only">Quick learner: ability to ramp up quickly and act on feedback constructively.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="64"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="65"><span class="text-only">Willing to work on a rotational shift to support 24x7 operations.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="66"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="67"><span class="text-only">Willing to work in Tun Razak Exchange (walking distance from MRT TRX).</span></span></div> </li> </ul> </div> <h2 class="heading-2 ace-line old-record-id-CmqsdZ2GTo6Z9VxuHx4ugzRRsm3"><strong>Perks &amp;<span style="font-size: 18pt;"> Benefits </span></strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-XvQudJ7z0ouSnuxOibouMkKzsCc" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-GAzBdJXxLo291PxrthXurPeds4g" data-list="bullet"> <div>L&amp;D programs and Education subsidy for employees' growth and development</div> </li> <li class="ace-line ace-line old-record-id-CKPxdgHeoosenzxCpV2uV32ysz0" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-XjPSdIa92oGeLox9Qo9uejVEs4c" data-list="bullet"> <div>Wellness and meal allowances&nbsp;</div> </li> <li class="ace-line ace-line old-record-id-CS34dAJCDoMDHxx95pZu43yjsxB" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependants&nbsp;</div> </li> <li class="ace-line ace-line old-record-id-Uqtsd4bN8oaHt7xyPlYuxmfcsob" data-list="bullet"> <div>More that we love to tell you along the process!</div> </li> </ul> <div class="ace-line ace-line old-record-id-JGIsdeznCo2qpfxJAqkuViMfsHS">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>