Principal / Senior Product Manager, Institution Onboarding Experience (KYB)

<div data-page-id="DO5kdcjnjoJTO3xqpcxuRvxLsfd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db">&nbsp;</div> </div> </div> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <p><strong>Who We Are</strong></p> <div data-page-id="RpoEdRXrWoavx2xJ5CPu6mmysBc" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-RKOAdw3kVoh5EQxcr2juP3i0sTb">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:&nbsp;<em>We Before Me</em>,&nbsp;<em>Do the Right Thing</em>, and&nbsp;<em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> </div> <p>&nbsp;</p> <p><strong>About the Opportunity</strong></p> <div data-page-id="KgDDd1AYaowscRxaIZ1unda3sdb" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-QzVpdReqjozGoPxtdtkuP9mHs8V"> <div data-page-id="P9o8df9IXo4SHcxfhjclyoUqgld" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-XZusdxTTtoPofgx20qjlxZ2vgoc"> <div data-page-id="XfBZdFVLjockI5xCliDlMAEKgGf" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-ECDhdu0yKoQ93txcL46lTFoYgpd">As the Product Manager in Compliance Product, you will own and enhance OKX's compliance systems, with a primary focus on building trust and enhancing user experience. You will lead the development of our institutional onboarding experience — the critical first step in the journey for our business and enterprise customers. This is a highly impactful role where you'll design and optimize onboarding workflows that are secure, scalable, and tailored to the unique needs of institutions.You'll work across cross-functional teams to balance user experience, operational scalability, and regulatory readiness, ensuring that our institutional clients can onboard smoothly and confidently. The ideal candidate should possess strong Product Management skills, excellent problem-solving abilities and good user empathy. If you are an entrepreneurial product leader who thrives in a fast-paced environment and is passionate about driving innovation in compliance, this role will be a great fit for you.</div> </div> </div> </div> </div> </div> <p><strong>What You’ll Be Doing:</strong></p> <div data-page-id="XfBZdFVLjockI5xCliDlMAEKgGf" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Kgv4dmsujoZN66xbPzsl033YgYg" data-list="bullet"> <div>Own end-to-end product strategy and roadmap for institutional clients, including document collection, entity verification and ultimately account activation.</div> </li> <li class="ace-line ace-line old-record-id-UiOPdgq5KoyPxoxKqhwllAszgud" data-list="bullet"> <div>Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity.</div> </li> <li class="ace-line ace-line old-record-id-QGlTdG5CPoFnvVxjUsnlvFHFgUc" data-list="bullet"> <div>Collaborate with Compliance, operations and business teams to understand policy and compliance requirements and translate them into scalable product solutions.</div> </li> <li class="ace-line ace-line old-record-id-Q5MLdUi4voYLFXxiOpzlDsIogHf" data-list="bullet"> <div>Use data, research, and experimentation to make informed product decisions and prioritize improvements.</div> </li> <li class="ace-line ace-line old-record-id-IsSMdyv7UouZu7xTQkWlh5EJg9e" data-list="bullet"> <div>Simplify complex processes through thoughtful product design and automation</div> </li> <li class="ace-line ace-line old-record-id-SKR7dORqAojIkGxDLYyllH4rgpb" data-list="bullet"> <div>Drive alignment across multiple stakeholders, balancing user experience, business needs, and regulatory obligations.</div> </li> <li class="ace-line ace-line old-record-id-NUqmdPHC8o4TTZx5SrklH7Vvg3Z" data-list="bullet"> <div>Design and deliver product solutions that are audit-ready, transparent, and adaptable to evolving regulatory standards.</div> </li> </ul> </div> <p><strong>What We Look For In You:</strong></p> <div data-page-id="KgDDd1AYaowscRxaIZ1unda3sdb" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="BkiUdblkMoBquYxnc9uutD1Ystc" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-RJ7Td5cQ0oxO8rxtZnuu9zJ6sTc"> <div data-page-id="P9o8df9IXo4SHcxfhjclyoUqgld" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="XfBZdFVLjockI5xCliDlMAEKgGf" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-TXCHdllSWow3knxdfmClsJCbgBc" data-list="bullet"> <div>5+ years of product management experience,ideally with exposure to B2B, fintech, or enterprise platforms.</div> </li> <li class="ace-line ace-line old-record-id-SELUddFKKoitkJx5ZEClEOeRgjd" data-list="bullet"> <div>Experience building onboarding, identity verification, or enterprise account experiences.</div> </li> <li class="ace-line ace-line old-record-id-V3zvd4Vdnozu0Jx3JIqlh00Cgze" data-list="bullet"> <div>Strong product intuition with a user-first mindset; you’ve designed seamless experiences in complex ecosystems.</div> </li> <li class="ace-line ace-line old-record-id-ZKdpdGIk2oNZ99xPXyTlZaWzgrh" data-list="bullet"> <div>Strong analytical skills and data-driven mindset, with the ability to identify user friction points</div> </li> <li class="ace-line ace-line old-record-id-XUTOdwvfgoXYN4xHZJDlB3NNgrc" data-list="bullet"> <div>Experience working with or around regulatory/risk requirements, even if not directly responsible for compliance.</div> </li> <li class="ace-line ace-line old-record-id-Hu5idoYhSox5pcxB0JPlgVPngUe" data-list="bullet"> <div>Strong systems thinker who can navigate and simplify complex workflows, particularly where multiple stakeholders or roles are involved.</div> </li> <li class="ace-line ace-line old-record-id-JHN2dVeN0ofqUCx1qcnlcXczgyg" data-list="bullet"> <div>Proven ability to work across technical, compliance, business and operational teams to deliver compliant, scalable product solutions.</div> </li> <li class="ace-line ace-line old-record-id-PlXdd0vsjojAZdxR3gUliw3egCg" data-list="bullet"> <div>Excellent communication and collaboration skills, especially in translating regulatory or operational needs into product requirements.</div> </li> </ul> <p><strong>Nice to Haves:</strong></p> <div data-page-id="XfBZdFVLjockI5xCliDlMAEKgGf" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-DzGBdg5kOoNsYixhP3flZe5Xgqc" data-list="bullet"> <div>Familiarity with institutional KYC/KYB processes, AML requirements, or enterprise identity management.</div> </li> <li class="ace-line ace-line old-record-id-JFwMdDsWaoh4dyx2oUhlF2hegJf" data-list="bullet"> <div>Experience with workflow automation, case management systems, or back-office tooling.</div> </li> <li class="ace-line ace-line old-record-id-G7ISdMndfosP1sxGXgllfDzGgLh" data-list="bullet"> <div>Background in financial services, SaaS platforms, or B2B marketplaces.</div> </li> <li class="ace-line ace-line old-record-id-SalWdxDtzoHnxjxXZdTl09HAg5e" data-list="bullet"> <div>Fluent in English and Mandarin.</div> </li> </ul> </div> </div> </div> </div> </div> </div> <p><strong>Perks &amp; Benefits:</strong></p> <ul> <li>Competitive total compensation</li> <li>Comprehensive insurance coverage for employees and their dependants</li> <li>More that we love to tell you along the process!</li> </ul> <p>&nbsp;</p> <p><em><span class="text-only" data-eleid="30"><span class="text-only">Disclaimer: </span></span><span class="text-only text-font-italic" data-eleid="32"><span class="text-only">Please note that Hong Kong is a group-level service hub, and </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> does not carry on a business of operating a virtual asset trading platform in Hong Kong.</span></span></em></p> <p class="p1"><span style="color: rgb(255, 255, 255);">#LI-WWW<span class="Apple-converted-space">&nbsp;</span></span></p> <p class="p1"><span style="color: rgb(255, 255, 255);">#LI-ONSITE</span></p> <p>&nbsp;</p> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>