Senior Client Partner

<p><span data-highlighted="true" data-vc="highlighted-text">N-iX</span>&nbsp;is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software,&nbsp;<span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">IoT</span></span></span>, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join&nbsp;<span data-highlighted="true" data-vc="highlighted-text">N-iX</span>&nbsp;and become part of a team where your ideas make a real impact.</p> <p>We are currently seeking a<strong> Senior Client Partner&nbsp;</strong>to identify and develop business growth opportunities within an assigned portfolio of existing accounts, and ensure client satisfaction by cultivating strong, trust-based client relationships.</p> <p><strong>Responsibilities</strong>:</p> <p><strong>Account Planning &amp; Development</strong></p> <ul> <li>Gather client and market intelligence: industry trends, competitor activities, client business and technology strategies.</li> <li>Support CSL to create and maintain account development plans, stakeholder maps, white space analyses, and growth strategies.</li> <li>Support CSL leader in definition of&nbsp; tactics and goals to align organizational responsibility for achieving results.</li> </ul> <p><strong>Client Relationship Management</strong></p> <ul> <li>Build and maintain deep, trust-based relationships with key stakeholders focused on business development.</li> <li>Establish a regular meeting cadence; schedule and lead Business Reviews with relevant stakeholders.</li> <li>Identify and pursue up-sell/cross-sell opportunities within the existing portfolio.</li> </ul> <p><strong>Account Expansion &amp; Sales</strong></p> <ul> <li>Initiate meetings with new leaders via outreach, warm introductions, N-iX partnerships, and internal referrals.</li> <li>Qualify untapped client needs; introduce additional service lines and specialized expertise.</li> <li>Manage sales opportunities through all pipeline stages, engaging the appropriate pursuit teams.</li> <li>Lead preparation of pitch decks, RFIs, RFPs, and commercial offers; define win themes and deliver compelling pitches.</li> <li>Oversee contract negotiations; track SOW/PO/contract expiry dates and drive renewals.</li> <li>Maintain CRM accuracy; report on account status and development activities.</li> </ul> <p><strong>Client Satisfaction</strong></p> <ul> <li>Manage CSAT survey participation, interpret results, and drive corrective action plans with delivery leaders.</li> <li>Proactively surface and resolve satisfaction issues; notify account team and direct manager.</li> <li>Secure cooperation disclosures and co-create case studies capturing client situation, N-iX solution, and results delivered.</li> </ul> <p><strong>Requirements: </strong></p> <p><strong>Experience</strong></p> <ul> <li>5–7+ years in IT Services/Consulting (project-based solution selling, outsourcing/nearshoring)</li> <li>2+ years in a Sales role within a service company.</li> <li>Previous practitioner experience in software and/or data engineering preferred</li> <li>Deep understanding of software development life cycles (SDLC), IT outsourcing models (T&amp;M, Dedicated Team, Fixed Price), and commercial terms.</li> </ul> <p><strong>Language &amp; Communication</strong></p> <ul> <li>Fluent/Advanced English (US/Canada native-speaker standard).</li> <li>Strong written communication: compelling narrative, traceability from client pain to N-iX solution and value.</li> </ul> <p><strong>Other Requirements</strong></p> <ul> <li>CRM experience (Salesforce, HubSpot, or similar).</li> <li>Proactive, outspoken communicator and presenter with high emotional intelligence.</li> <li>Disciplined, results-oriented; able to travel to USA and Canada for business.</li> </ul><div class="content-conclusion"><p><strong>We offer*:</strong></p> <ul> <li>Flexible working format - remote, office-based or flexible</li> <li>A competitive salary and good compensation package</li> <li>Personalized career growth</li> <li>Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)</li> <li>Active tech communities with regular knowledge sharing</li> <li>Education reimbursement</li> <li>Memorable anniversary presents</li> <li>Corporate events and team buildings</li> <li>Other location-specific benefits</li> </ul> <p>*not applicable for freelancers</p></div>