Descrição da vaga
<h3>Why Join Exadel</h3>
<p>We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.</p>
<p>From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.<br>What powers it all? Our people are ambitious, collaborative, and constantly evolving.</p>
<h3>About the Client</h3>
<p>Our customer is a leading global financial institution with a strong presence across Capital Markets and Financial Services. The organization operates in a highly technology-driven environment where reliable, resilient, and high-performing trading systems are critical to business operations.</p>
<p>The technology teams work closely with front-office trading desks, developers, quants, and business stakeholders to support sophisticated financial applications and ensure seamless technology operations across global markets.</p>
<h3>What You’ll Do</h3>
<ul>
<li>Provide day-to-day application support for Fixed Income and Capital Markets trading systems, including application monitoring and responding to user queries through email and chat.</li>
<li>Work closely with global and regional business users, Trade Floor teams, Developers, Quants, and Technology groups to investigate and resolve issues within agreed timelines.</li>
<li>Log and manage requests, incidents, problems, and changes using ServiceNow and Atlassian JIRA.</li>
<li>Troubleshoot production issues, perform root cause analysis, and track incidents through resolution.</li>
<li>Support application rollouts, upgrades, deployments, and implementation activities, ensuring issues are identified and resolved effectively.</li>
<li>Conduct end-to-end testing, regression testing, and QA for enhancements, bug fixes, and application changes before production releases.</li>
<li>Partner with development teams to build solutions that leverage enterprise monitoring and logging, improve system resilience, and minimize manual maintenance.</li>
<li>Develop a deep understanding of application components, functionality, interfaces, data flows, business rules, system dependencies, and operational processes.</li>
<li>Proactively monitor system performance and identify opportunities to improve application stability, reliability, and operational efficiency.</li>
<li>Participate in Disaster Recovery planning and testing, system changes, and server upgrade activities.</li>
<li>Contribute to operational documentation and knowledge sharing to strengthen the team's ability to support critical applications.</li>
<li>Follow ITIL best practices across Incident, Problem, and Change Management processes.</li>
<li>Manage multiple priorities simultaneously while maintaining clear and effective communication with business stakeholders.</li>
</ul>
<h3>What You Bring</h3>
<ul>
<li>Professional experience supporting Capital Markets, Fixed Income, trading, or financial operations applications, particularly in a high-pressure production environment.</li>
<li>Strong experience with application support, production troubleshooting, monitoring, incident management, and root cause analysis.</li>
<li>Knowledge of ITIL service operations methodologies and experience working with service management platforms such as ServiceNow and JIRA.</li>
<li>Strong understanding of IT operations practices, including monitoring, logging, alerting, application performance, and operational controls.</li>
<li>Excellent communication and problem-solving skills, with the ability to manage business expectations and communicate effectively with both technical and non-technical stakeholders.</li>
<li>Ability to work independently while also collaborating effectively within a global, cross-functional team.</li>
<li>Strong understanding of application dependencies, system components, interfaces, data flows, and business processes.</li>
<li>Experience reviewing and supporting system changes, application deployments, server upgrades, and Disaster Recovery activities.</li>
</ul>
<h3>English level</h3>
<p>Intermediate/Upper-Intermediate</p>
<h3>Legal & Hiring Information</h3>
<ul>
<li>Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more</li>
<li>Reasonable accommodations are available to enable individuals with disabilities to perform essential functions</li>
<li>Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs</li>
<li>Compensation details are shared with candidates at the early stage of the recruitment process.</li>
<li>The offer is not binding until a signed contract is in place.</li>
</ul>
<h3>Your Benefits at Exadel</h3>
<p>Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.</p>
<ul>
<li>International projects</li>
<li>In-office, hybrid, or remote flexibility</li>
<li>Medical healthcare</li>
<li>Recognition program</li>
<li>Ongoing learning & reimbursement </li>
<li>Well-being program</li>
<li>Team events & local benefits </li>
<li>Sports compensation </li>
<li>Referral bonuses </li>
<li>Top-tier equipment provision</li>
</ul>
<h3>Exadel Culture</h3>
<p>We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.</p>