Delivery Operations Manager

<h3>Why Join Exadel</h3> <p>We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.</p> <p>From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.</p> <p>What powers it all? Our people are ambitious, collaborative, and constantly evolving.</p> <h3>What You’ll Do</h3> <ul> <li>Own and maintain the Weekly Delivery Pulse and Monthly RAG reporting for P1/P2 accounts</li> <li>Monitor utilization, bench, and ramp-up/down trends, proactively managing exceptions to keep delivery on track</li> <li>Maintain dashboards and delivery health metrics (scope, schedule, quality, team, commercials, governance)</li> <li>Track headcount movement, bench, and ramp-down risk across accounts</li> <li>Partner with HR, Talent, and Resourcing to maintain visibility into open positions, time-to-fill, and redeployment</li> <li>Drive action follow-ups across Delivery Directors, Delivery Managers, and CoE leads, enforcing owners and due dates</li> <li>Support the delivery governance cadence, including agendas, minutes, action logs, and risk registers</li> <li>Partner with Finance on margin and revenue reporting accuracy</li> </ul> <h3>What You Bring</h3> <ul> <li>Extensive professional experience in a delivery, resource management, PMO, or operations role within professional services or technology consulting</li> <li>Strong data skills beyond Excel: comfortable using AI tools for reporting, analysis, and dashboard creation; experience with Workday PSA or a similar PSA/ERP system is preferred</li> <li>Comfortable working with senior stakeholders and holding team members accountable to deadlines</li> <li>Excellent structured communication skills, with the ability to turn data into a clear executive narrative</li> <li>Experience within a Big 4 or an IT services/outsourcing environment is a strong plus</li> <li>Extensive, hands-on experience using AI tools in daily work, or a strong willingness to learn quickly</li> </ul> <h3>English Level</h3> <p>Upper-Intermediate</p> <h3>Legal &amp; Hiring Information</h3> <ul> <li>Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more.</li> <li>Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.</li> <li>Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs.</li> <li>Compensation details are shared with candidates at the early stage of the recruitment process.</li> <li>The offer is not binding until a signed contract is in place.</li> </ul> <h3>Your Benefits at Exadel&nbsp;</h3> <p>Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.</p> <ul> <li>International projects</li> <li>In-office, hybrid, or remote flexibility</li> <li>Medical healthcare</li> <li>Recognition program</li> <li>Ongoing learning &amp; reimbursement&nbsp;</li> <li>Well-being program</li> <li>Team events &amp; local benefits&nbsp;</li> <li>Sports compensation&nbsp;</li> <li>Referral bonuses&nbsp;</li> <li>Top-tier equipment provision</li> </ul> <h3>Exadel Culture</h3> <p>We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matter.</p>