Level 3 MSP Engineer

<p>We're on the hunt for a Level 3 Support Engineer!</p> <p><span data-preserver-spaces="true">Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.</span></p> <p>&nbsp;This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.</p> <p><strong><span data-preserver-spaces="true">What will your responsibilities be?</span></strong></p> <ul> <li><span data-preserver-spaces="true">Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions</span></li> <li><span data-preserver-spaces="true">Lead technical projects including SharePoint migrations, Intune deployments, and security implementations</span></li> <li><span data-preserver-spaces="true">Resolve escalated technical issues with systematic troubleshooting approaches</span></li> <li><span data-preserver-spaces="true">Create comprehensive documentation and communicate effectively with clients at all technical levels</span></li> <li><span data-preserver-spaces="true">Participate in project planning, scope management, and timeline development</span></li> </ul> <p><strong><span data-preserver-spaces="true">What skills will you need?</span></strong></p> <ul> <li> <p>MSP Background</p> <p>Experience supporting multiple clients simultaneously, preferable in a managed service provider setting<br>Proficiency in time tracking and project estimation</p> <p>&nbsp;</p> </li> <li> <p>Microsoft 365 Core Expertise</p> <p>SharePoint Online: Template deployment and Teams integration<br>Intune/Autopilot: Device management and policy configuration<br>PowerShell: Regular scripting for automation and troubleshooting<br>Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection<br>Security: Microsoft Defender and Purview experience preferred<br>Compliance: M365 tenant hardening and security best practices</p> <p>&nbsp;</p> </li> <li>Communication &amp; Collaboration<br>Exceptional English communication skills (verbal, written, documentation)<br>Experience with ticketing systems and professional client interaction</li> </ul> <p><strong>Preferred Additional Skills</strong></p> <ul> <li>Security services: vulnerability scanning, DLP, zero trust principles</li> <li>Virtualization: Azure Virtual Desktop, Docker, VMs</li> <li>SASE and SIEM/SOAR concepts</li> </ul> <p><strong>Professional Attributes</strong></p> <ul> <li>Continuous learner: Actively engaged in training, certifications, or professional communities</li> <li>Adaptable: Flexible approach to changing requirements while maintaining quality</li> <li>Results-focused: Prioritizes client outcomes over technology deployment</li> <li>Detail-oriented: Systematic documentation and delivery processes</li> </ul> <p><strong>Work Requirements</strong></p> <ul> <li>Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)</li> <li>Flexibility: Responsive during client emergencies</li> </ul> <p><strong>What We Offer</strong></p> <ul> <li>Tight-knit team of experienced technical professionals</li> <li>Exposure to diverse technologies and industries</li> <li>Long-term growth potential with performance-based advancement</li> <li>Opportunity to make meaningful improvements to client environments</li> </ul> <p><span data-preserver-spaces="true">if this sounds right for you, use the form below to apply!</span></p> <p>&nbsp;</p>