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<p>Managing Principal – Banking Transformation & Team Leadership (Chennai)</p>
<h1>Role Overview</h1>
<p>As a Managing Principal at Capco, you will be a senior leader responsible for driving client growth, leading complex transformation programmes, and shaping strategic direction across Tier 1 banking clients. You will combine deep domain expertise, delivery leadership, and commercial acumen to deliver measurable business outcomes.</p>
<p>This role will play a critical leadership role in expanding Capco's footprint in India, working closely with APAC leadership to deliver large-scale banking transformation programmes and build sustainable, high-performing teams. Experience in workforce transformation and operating model optimisation would be advantageous.</p>
<h1>Key Responsibilities</h1>
<h2>Client Leadership & Growth</h2>
<ul>
<li>Build and manage C-level relationships across banking clients (WRB, Corporate, Operations, Technology).</li>
<li>Support origination and closing large transformation deals (primarily in Operations & Technology).</li>
<li>Define and lead account growth strategy, including pipeline development and GTM propositions.</li>
<li>Act as a trusted advisor on banking transformation, operational excellence, and workforce strategy.</li>
</ul>
<h2>Programme & Delivery Leadership</h2>
<ul>
<li>Lead complex, multi-year transformation programmes across operations & technology.</li>
<li>Drive design and implementation of target operating models, including process, technology, and workforce.</li>
<li>Ensure delivery excellence through strong governance, risk management, and KPI tracking.</li>
<li>Mobilise cross-functional teams (onshore/offshore) to deliver outcomes at scale.</li>
</ul>
<h2>People & Practice Leadership</h2>
<ul>
<li>Build and scale high-performing consulting teams in Chennai and broader India.</li>
<li>Own capability development and workforce planning and support hiring aligned to growth ambitions.</li>
<li>Mentor team and lead capability build across key areas (programme delivery, workforce management, operations).</li>
</ul>
<h2>Commercial & Business Management</h2>
<ul>
<li>Drive revenue growth, utilisation, and margin improvement.</li>
<li>Write SoWs / manage changes to SoWs as required and manage onboarding for the team.</li>
<li>Ensure strong financial governance across engagements (pricing, cost management, delivery efficiency).</li>
</ul>
<h2>Workforce & Operating Model Transformation (Desirable Experience)</h2>
<p>Candidates with experience in workforce transformation, workforce management, capacity planning, or operating model optimisation may have opportunities to support related client initiatives.</p>
<ul>
<li>Exposure to enterprise workforce forecasting and capacity planning frameworks.</li>
<li>Experience supporting workforce transformation and operating model initiatives.</li>
<li>Understanding of workforce management processes, governance, and tooling.</li>
<li>Ability to leverage workforce and operational data to inform decision-making.</li>
<li>Exposure to workforce supply-demand planning, resource optimisation, and capacity management.</li>
<li>Experience presenting workforce insights and recommendations to senior stakeholders.</li>
</ul>
<h1>Experience & Qualifications</h1>
<ul>
<li>15+ years of consulting experience in financial services (banking).</li>
<li>Proven senior leadership experience (Director / Managing Principal).</li>
<li>Strong experience in large-scale transformation programmes (Ops, Tech, Data).</li>
</ul>
<h1>Domain Expertise</h1>
<ul>
<li>Deep expertise in banking Transformation, Operations or Technology.</li>
<li>Experience in Target Operating Model design and implementation.</li>
<li>Strong understanding of workforce transformation, automation and AI impact.</li>
<li>The ideal candidate would also have experience / exposure in Workforce / Capacity Management.</li>
</ul>
<h1>India / APAC Expectations</h1>
<ul>
<li>Experience working across global delivery models including India hubs.</li>
<li>Strong network within Indian banking ecosystem or GCC environment.</li>
<li>Experience building and scaling teams in India.</li>
</ul>
<h1>Leadership & Personal Attributes</h1>
<ul>
<li>Strong executive presence and stakeholder influence.</li>
<li>Commercial mindset balancing growth and delivery.</li>
<li>Strategic thinker with execution focus.</li>
<li>Collaborative leadership across geographies.</li>
<li>Passion for developing high-performing teams.</li>
</ul>
<h1>Success Measures</h1>
<ul>
<li>Delivery quality and client satisfaction.</li>
<li>Practice capability build and team growth.</li>
<li>Successful delivery of transformation outcomes, including operational efficiency, productivity improvement, and organisational effectiveness where applicable.</li>
<li>Revenue growth and margin management.</li>
</ul>