Employee Experience Director

<div class="content-intro"><p><strong>About Us</strong></p> <div data-page-id="HladdPLXIoNz4nxkqkCuk4rAs8v" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-XCikdRR2xoZIjdxtCKcuOflrs8d">Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.</div> <div class="ace-line ace-line old-record-id-IF06dI0MPoBwYfxbZ4zui13HsoC">&nbsp;</div> <div class="ace-line ace-line old-record-id-X5EbdOwvMoYuOmxQBbuueUEDsDd">Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.</div> <div class="ace-line ace-line old-record-id-LtVud2dO7oglqJxxZoOucqjJsPc">&nbsp;</div> <div class="ace-line ace-line old-record-id-RMHkdm4bPo66l3xMVO8ui1o8sle">Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.</div> </div></div><div data-page-id="GOZsdVJ8oo7nxexUlRUuPD7XsTc" data-lark-html-role="root" data-docx-has-block-data="true"> <h2 class="heading-2 ace-line old-record-id-IDwmdjNGqo3OOjxoPfHuvQS1sqg"><span style="font-size: 12pt;">About Bybit and this role</span></h2> <div class="ace-line ace-line old-record-id-RqMLdguajoyLaBxhiccu48WTsGh"><span style="font-size: 12pt;">Bybit is one of the world's largest cryptocurrency exchanges, with a distributed workforce operating across many countries and time zones around the clock. Our people work in a fast-moving, highly regulated industry where speed, trust, and clarity matter every day.</span></div> <div class="ace-line ace-line old-record-id-DA7QdNae8oa0Jwx8cBTuW0CLsPh"><span style="font-size: 12pt;">This is a new role. As Bybit scales, how people experience the company has to be designed on purpose, not left to chance. The Head of Employee Experience &amp; Innovation will build that experience end to end: the offices we work in, how employees hear from leadership, how we come together, and how engaged and connected people feel.</span></div> <h2 class="heading-2 ace-line old-record-id-DZdjdSwlRomFTwxMj5Vu1d6asCg"><span style="font-size: 12pt;">Mission</span></h2> <div class="ace-line ace-line old-record-id-QM5rdlHAZovY8MxjyM9uQecasi2"><span style="font-size: 12pt;">Make Bybit a place where talented people across every location feel informed, connected, and able to do their best work, and use data and new ideas, including AI, to keep improving that experience as we grow.</span></div> <h2 class="heading-2 ace-line old-record-id-A6Eudx12WomfPAxwK0Yuc8p5sRh"><span style="font-size: 12pt;">Key responsibilities</span></h2> <h3 class="heading-3 ace-line old-record-id-Z8pIdIBfBo8Yx7xetJ7ujuVTsCt"><span style="font-size: 12pt;">Employee engagement</span></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-JIKPdHKaNoYKLZxvBTVumj4ys7g" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Design and run the employee listening strategy: engagement surveys, pulse checks, lifecycle surveys, and exit insights.</span></div> </li> <li class="ace-line ace-line old-record-id-XOxmdfYHnoqKs5xgasHuemuushh" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Turn results into action plans with leaders, and track progress so employees see their feedback lead to change.</span></div> </li> <li class="ace-line ace-line old-record-id-Cstudpvm6oq7gkxCY7UuV0QAsge" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Shape the employee journey from onboarding to exit, removing friction at key moments.</span></div> </li> <li class="ace-line ace-line old-record-id-L8BMdw0XCoikrgxQI7DuZhMYsuh" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Lead recognition programs and culture initiatives that reinforce Bybit's values.</span></div> </li> <li class="ace-line ace-line old-record-id-Q6Eedzqg9o6Kd5xyUo4uLRj3sCy" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Build community and belonging programs, including employee networks and wellbeing initiatives.</span></div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-D3DrdWCoFoPok6xwKq5uBiums1b"><span style="font-size: 12pt;">Internal events</span></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-KE8RdpVYtoaKH4x4MPvuSxebsnh" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Own the internal events calendar: all-hands, town halls, leadership offsites, team celebrations, and company milestones.</span></div> </li> <li class="ace-line ace-line old-record-id-FPdsdW000oNdDNxgHluuXsMksDg" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Deliver events across locations and formats (in person, hybrid, virtual) with clear goals, budgets, and measures of success.</span></div> </li> <li class="ace-line ace-line old-record-id-IZRbdlT9RoyUmZxKOWeuqimHsJf" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Ensure events are inclusive and respectful of the cultural and religious diversity of our workforce.</span></div> </li> <li class="ace-line ace-line old-record-id-VC4kdUMD2oNDHXxHNs3uRAQosqd" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Manage vendors, budgets, and logistics with strong cost discipline.</span></div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-XOPGdKP7IokZWgxBW0IuAzADsnb"><span style="font-size: 12pt;">Internal communications</span></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-JvHwdv8Rjo25Wwxxtleu6ZOMsgh" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Build the internal communications strategy and editorial calendar.</span></div> </li> <li class="ace-line ace-line old-record-id-IqRHdvrqbo4BUQxtbhouEebpsJb" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Own and manage all internal communications channels: the intranet, company newsletter, all-company email, Slack or Lark channels, office digital screens, and leadership updates.</span></div> </li> <li class="ace-line ace-line old-record-id-M5mDdPHLnohrVAxyPvMuyxqZspb" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Own intranet content management end to end: content strategy, site structure, governance, publishing workflows, and keeping information accurate and current.</span></div> </li> <li class="ace-line ace-line old-record-id-K8BndTihKo8yDgx3KolucpyKsVc" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Set content standards and train content owners across functions so every team publishes clearly and consistently.</span></div> </li> <li class="ace-line ace-line old-record-id-ItumdaJLYoO7svxUesiuQJYTsse" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Partner with the CEO, executives, and the CPO on leadership messaging, change communications, and announcements.</span></div> </li> <li class="ace-line ace-line old-record-id-Ei3zdfUTEoKDMnxyEweuIBUGsD6" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Coordinate with Corporate Communications, Legal, and Compliance so sensitive or regulated messages are accurate and consistent.</span></div> </li> <li class="ace-line ace-line old-record-id-MmREd0sw7ose0txP16GuPnQIsJb" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Measure reach and understanding, and keep improving how information flows across the company.</span></div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-FKcrdcu3LofX4GxUAoLumxuusPf"><span style="font-size: 12pt;">Innovation</span></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-N4MYdoHswobac0xGOmqugIBrsmf" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Bring new tools and ideas to the employee experience, including AI-enabled self-service, chat assistants, and automation of routine People processes.</span></div> </li> <li class="ace-line ace-line old-record-id-PnIGds7CAoa5ADxMs8ZuaMReszb" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Run small pilots, measure results, and scale what works.</span></div> </li> <li class="ace-line ace-line old-record-id-TJkkdpVpwo8401xnaOiuVw6Us3f" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Work with HR Technology and IT to keep the People tech stack simple, connected, and easy to use.</span></div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-TMyAdRd97o36lTxcvbou1IFksUf"><span style="font-size: 12pt;">Leadership</span></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-HH1TdvLiao5dzvxnZt3uY4sYs3e" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Build, lead, and develop a high-performing team across the four areas above.</span></div> </li> <li class="ace-line ace-line old-record-id-MqDWdza5noXxjtxQjXTusLGcsUd" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Own the function's budget and vendor relationships.</span></div> </li> <li class="ace-line ace-line old-record-id-WzV8dzGjbov6ZNxk6PUuf3r4sbc" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Serve as a member of the People Leadership Team and a trusted partner to senior business leaders.</span></div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-TmQwdjvLNoVywGx3dwxupbKCsLv"><span style="font-size: 12pt;">Workplace operations</span></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-IZpJdZkENoKmIYxay4WuaZvzsab" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Lead the global Workplace Operations team that manages Bybit's offices in Dubai (UAE), Malaysia, Hong Kong, and Singapore.</span></div> </li> <li class="ace-line ace-line old-record-id-G0S2dtd5bouvw3xZFzlujkHWsvf" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Own office strategy and space planning, including openings, moves, expansions, and fit-outs, in partnership with Finance.</span></div> </li> <li class="ace-line ace-line old-record-id-YzRddW0dRoncUMxvAEXu8qXesXc" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Set consistent workplace standards across all sites: facilities, health and safety, front desk, amenities, and spaces that support diverse needs such as prayer and wellness rooms.</span></div> </li> <li class="ace-line ace-line old-record-id-CvrjddaLzo1UN9xMd3CuQ826swd" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Manage facilities vendors, service contracts, and office budgets with strong cost discipline.</span></div> </li> <li class="ace-line ace-line old-record-id-JTSAdZIXJoR5dtxzgh9uw0Zjsgh" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Partner with IT, Security, and Legal on physical security, access, business continuity, and emergency response.</span></div> </li> <li class="ace-line ace-line old-record-id-UNXqdtq61o56iXx5oREuOKcBsQg" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Use occupancy data and employee feedback to design offices people want to work in.</span></div> </li> </ul> <h2 class="heading-2 ace-line old-record-id-JEhIdzsOyo65xmxil2ruQo4usod"><span style="font-size: 12pt;">What success looks like in the first 12 months</span></h2> <div> <table class="ace-table" style="border-collapse: collapse; width: 89.9153%; height: 201.586px; border-color: #95A5A6;" border="1" data-ace-table-col-widths="284;495"> <tbody> <tr style="height: 22.3984px;"> <td style="height: 22.3984px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-ZcLpdF4y9o2cBgxO40TuKCXtsSc"><span style="font-size: 12pt;">Area</span></div> </td> <td style="height: 22.3984px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-HIjldyVmCoAzhexa5jmuUBOWsVh"><span style="font-size: 12pt;">Outcome</span></div> </td> </tr> <tr style="height: 44.7969px;"> <td style="height: 44.7969px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-IT0zdsVtooX8Kdx5Vnxudv2Gsee"><span style="font-size: 12pt;">Workplace operations</span></div> </td> <td style="height: 44.7969px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-WZEjdraxLosCf5xUM1AuAj3vsBd"><span style="font-size: 12pt;">Consistent workplace standards across all four office locations; office space plan and budget agreed with Finance</span></div> </td> </tr> <tr style="height: 22.3984px;"> <td style="height: 22.3984px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-ZmpEdc7DLoWq5exZc5KuXe7kstf"><span style="font-size: 12pt;">Engagement</span></div> </td> <td style="height: 22.3984px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-Z4J1d0gqyoxjgkxYFgQuOSrRsmd"><span style="font-size: 12pt;">Company-wide listening program launched, with action plans owned by every executive</span></div> </td> </tr> <tr style="height: 22.3984px;"> <td style="height: 22.3984px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-F15qdc5GionWmxx3fbvu753Fsif"><span style="font-size: 12pt;">Internal events</span></div> </td> <td style="height: 22.3984px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-R5BKdSlNnoG4U8xhUnduve56spf"><span style="font-size: 12pt;">Annual events calendar and budget set; flagship all-hands and leadership offsite delivered</span></div> </td> </tr> <tr style="height: 44.7969px;"> <td style="height: 44.7969px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-Pjp6d5d8boSHEbxH7XJu0S6Vskd"><span style="font-size: 12pt;">Internal communications</span></div> </td> <td style="height: 44.7969px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-JbScdMHW2oRNbcxnA6Eu5a2ksRP"><span style="font-size: 12pt;">Intranet organized with clear content owners and governance; channel strategy and editorial rhythm in place</span></div> </td> </tr> <tr style="height: 22.3984px;"> <td style="height: 22.3984px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-K99ldohGuorUEBxHz2ru7hZosUe"><span style="font-size: 12pt;">Innovation</span></div> </td> <td style="height: 22.3984px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-HO4kd3SXLo3psqxLnQsu9fRmsrc"><span style="font-size: 12pt;">At least two People experience pilots (e.g., AI self-service) tested and measured</span></div> </td> </tr> <tr style="height: 22.3984px;"> <td style="height: 22.3984px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-ROnLd8CUmopQuvxigSzuT3j5sAb"><span style="font-size: 12pt;">Team</span></div> </td> <td style="height: 22.3984px; border-color: rgb(149, 165, 166);"> <div class="ace-line ace-line old-record-id-MMx9dtUJhowNxPxrhhCuKn1ks6g"><span style="font-size: 12pt;">Function fully staffed with clear roles and goals</span></div> </td> </tr> </tbody> </table> </div> <h2 class="heading-2 ace-line old-record-id-FlfCd7mBeorUbYxkoPsuNAvvsph"><span style="font-size: 12pt;">What you bring</span></h2> <h3 class="heading-3 ace-line old-record-id-Fx2Ydo6xWoxlnfxiRmQuqGQysEO"><span style="font-size: 12pt;">Requirements</span></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-SOIodjL2noKBTtxTLw1ue2nas8c" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">12+ years in People, employee experience, workplace, or internal communications, with 5+ years leading teams.</span></div> </li> <li class="ace-line ace-line old-record-id-R9yrdRLiDok1dXxqdc2ubOCxsOP" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Proven ownership of at least two of: multi-country workplace or office operations, employee engagement, internal communications, or large-scale internal events.</span></div> </li> <li class="ace-line ace-line old-record-id-NNRjdCLCEopUnOxZvULuLNGts3b" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Experience managing an intranet or other internal communications platforms, including content governance.</span></div> </li> <li class="ace-line ace-line old-record-id-U4Y3dC8gmoBJWyxzfQ2udbg6sUc" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Experience in a high-growth, global company with employees in multiple countries.</span></div> </li> <li class="ace-line ace-line old-record-id-MEhCdRjleowtbnxvdLyubFU9soe" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Strong analytical skills: comfortable turning survey, occupancy, and channel data into decisions.</span></div> </li> <li class="ace-line ace-line old-record-id-N1gEdZlwJoltc2xxwoLuK7Diseg" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Excellent writing and editorial judgment, including drafting for senior executives.</span></div> </li> <li class="ace-line ace-line old-record-id-T5Ibdu8N9oegv2xeIXautYkBsCh" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Track record of managing budgets and vendors.</span></div> </li> <li class="ace-line ace-line old-record-id-Qsusd5CIloQ8EmxRNsguK39Fsnc" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Fluent English.</span></div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-Hv1rd87GTouotlxZLYYuINsjs2c"><span style="font-size: 12pt;">Preferred</span></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-ZrRHd9neLoz3qwxNoeeug0cWs8e" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Experience in fintech, crypto, financial services, or another regulated industry.</span></div> </li> <li class="ace-line ace-line old-record-id-AXfxdL2ViooUhOxVWjVulwJLsOh" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Experience working in the Gulf region and across Asia and Europe.</span></div> </li> <li class="ace-line ace-line old-record-id-OnZ2dJ9NJo8j5jxmTZMurApAskf" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Hands-on use of AI and automation to improve employee services.</span></div> </li> <li class="ace-line ace-line old-record-id-FIf2dpTemotPGWxjLluuF7PhsXg" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Familiarity with HRIS, engagement, and communications platforms (e.g., Workday, Culture Amp, Lark, Slack).</span></div> </li> <li class="ace-line ace-line old-record-id-XJksd5pAro6u4MxLStEuissRsed" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;">Arabic or Mandarin is a plus.</span></div> </li> </ul> <h2 class="heading-2 ace-line old-record-id-Wh6CdajH5oscGsx5ZvOuBg5fsfj"><span style="font-size: 12pt;">How you lead</span></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-UEQ6deuNFovFvKxdSOxuXCWgsrg" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;"><strong>Builder.</strong> You create programs from a blank page and scale them as the company grows.</span></div> </li> <li class="ace-line ace-line old-record-id-FKP4dDFBnokEQYx0F0huqytasWe" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;"><strong>Data-driven.</strong> You measure what matters and use it to decide where to invest.</span></div> </li> <li class="ace-line ace-line old-record-id-Un5WdXJu9o2rmNxCO1nuBZ6tsRc" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;"><strong>Executive presence.</strong> You earn the trust of the CEO and senior leaders and can push back with care.</span></div> </li> <li class="ace-line ace-line old-record-id-Qihtd1Agcooh2kxJHtPu4FeQsUg" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;"><strong>Global mindset.</strong> You design for many cultures, languages, and time zones, not one headquarters.</span></div> </li> <li class="ace-line ace-line old-record-id-Iu9ZdxLKGoWdiSx0lpuuRNnYsye" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;"><strong>Bias for action.</strong> You move fast, test ideas, and learn from what doesn't work.</span></div> </li> <li class="ace-line ace-line old-record-id-EduHdVZqDoflJpxTZoHuZy6zsmb" style="font-size: 12pt;" data-list="bullet"> <div><span style="font-size: 12pt;"><strong>Integrity.</strong> You handle sensitive information and messages with discretion and judgment.</span></div> </li> </ul> </div><div class="content-conclusion"><p><strong>Why Join Us</strong><br>At Bybit, we are committed to fostering a supportive and enriching work environment.&nbsp;<br>Our benefits include:<br>- Study Growth Fund: We support your professional development and continuous learning.<br>- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.<br>- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.<br>- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.<br>- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.</p></div>